Room Service Server (Extra List/On-call)

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POST DATE 9/12/2016
END DATE 10/12/2016

Four Seasons San Francisco San Francisco, CA

San Francisco, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


PLEASE READ BELOW REGARDING SCHEDULE By joining the Four Seasons Hotels & Resorts team, you can see why we've been named by our employees to FORTUNE magazine's list of the "100 Best Companies to Work For." Four Seasons is one of just 13 organizations to have the distinction of being recognized every year since the list's inception in 1998 -- 18 YEARS! Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the City's Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city's finest cultural and dining venues. We are actively searching for an experienced and energetic individual to become Room Service Server (Extra List/On-call) for Four Seasons Hotel San Francisco! As an Extra List position, this individual is expected to work 0-40 hours per week, covering extra shifts as well as vacation, PTO and sick days taken by the regular team as needed. The Role - Overview This impactful guest-facing role is responsible for serving guest needs by providing exceptional knowledge of food & beverage menu items, as well as information regarding preparation methods. Essential Functions This list is not all inclusive and should only be used as an overview of all actual responsibility. * Ensure accurate preparation of room service trays. * Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guests original order; transport items to the guestroom in a timely manner to ensure proper food quality. * Greet guests, describe selected items to the guest using interesting, and vivid descriptions of the each items, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards. * Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations. * Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. * Complete side work as assigned. * Take orders in the absence of an order taker. Qualifications & Experience * Candidates must have a minimum of one year experience as a server. Candidates with prior experience as a Room Service Server preferred. Knowledge of point-of-sale systems preferred. * Must be able to cope with stress and work in a high volume operation * Must be able to prioritize and multi-task * Must be able to work a flexible schedule, including days, nights, weekends & holidays * Ability to quickly and positively establish rapport is required. * Above average communication skills - both written and oral - are required. * Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration. If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format. To learn more about Four Seasons Hotel San Francisco: If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the Human Resources Department at 415-633-3465. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -