Rooms Manager - Reach Resort

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POST DATE 9/16/2016
END DATE 10/16/2016

Waldorf Astoria Hotels & Resorts Key West, FL

Key West, FL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


The essential function of the Rooms Manager would be to manage and coordinates all aspects of the group inventory management process using HILSTAR, Netrez, OnQue and Delphi. Ensures all new, revised and canceled convention room blocks are entered in NetRez/OnQue accurately and timely and enters all group information in RMS. Completes daily review of RMS group pick-up report to monitor cut-off dates and group availability. Conducts daily inventory controls to release rooms, extend cut-offs and adjusts availability as determined in the sales contracts, group pick-up meetings, or as determined by revenue management. Communicates with sales, service and revenue management to ensure consistency and efficiency in group inventory management. Works with meeting planners and sales and service team in providing appropriate feedback concerning groups. Monitors group resumes to ensure that all information is applied properly. Reviews Delphi daily transaction log to ensure that all group bookings are in NetRez/HILSTAR. Provides service recovery for reservations related guest complaints and provides feedback, if necessary, to the customer and other departments What will it be like to work for this Hilton Worldwide Brand? What began with the worlds most iconic hotel is now the worlds most iconic portfolio of hotels. In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as the rich legacy of Waldorf Astoria. Simply stated, Waldorf Astoria embodies timeless elegance. We are bringing that legacy to life every day, with fresh, modern expressions of the essence of Waldorf Astoria. We are providing guests the exceptional environments and the personalized attention that are the source of those unforgettable moments that create a singular experience. Waldorf Astoria Hotels & Resorts is one of Hilton Worldwides ten market-leading brands. For more information visit If you understand the value of providing guests with an exceptional environment and personalized attention, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. What will I be doing? As a Rooms Manager , you would be responsible for directing and administering of all Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. * Maintains daily communication with revenue management and front office. * Performs functions of the reservations sales agent when needed. * Assists in front office when needed. * Assists in preparing occupancy forecasts. * Generates reports from the computer. * Assists sales, meetings and conventions, catering, and other departments with reservations related questions. * Performs other duties as assigned by manager. Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.