Route Driver - Customer Service Representative
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POST DATE 9/11/2016
END DATE 1/15/2017
JOB DESCRIPTION* Category: Transportation, Distribution - Shipping, Customer Service
* Location: Duluth, MN
* Employee Type: Full-Time
* Experience: Not Specified
* REQ Number: TN-16-0890
AmeriPride Services is seeking motivated and independent Customer Service Representative (CSR)s to join our dynamic workforce! In this client-facing role, you will execute all functions regarding the delivery and pickup of goods to and from customers. You will follow a daily route on which you will visit between 20 and 45 customers per day. Throughout your deliveries, you will work to promote AmeriPride, our core values and our products and services. Essentially, the Customer Service Rep will serve as the first line of customer contact - striving to retain and increase our existing Business-to-Business sales.
This position requires individuals who are able to assess our customers' ongoing needs. Therefore, you must be perceptive and observant as well as privy to the fundamental goals of every business you work with. If you are an outgoing, communicative and confident person with an entrepreneurial spirit and a safe driving record, then AmeriPride may be the right place for you to explore a fulfilling, challenging and lucrative career in Customer Service!
As a CSR for AmeriPride, you will ensure that all customer invoicing and inventory levels are accurate and up-to-date. Also, prior to each delivery day, you will review customer paperwork for special needs or considerations - identifying upsell opportunities and how to best position our products or services to meet the clients' needs.
Additional responsibilities for the Customer Service Representative include:
Organizing products in your vehicle
Reviewing customer inventories and storage areas upon each visit
Collecting product for laundering
Consistently building rapport and adding value through your delivery
Monitoring and seeking feedback from customers on perceived levels of service
Consulting customers on additional product options
Coordinating with CSMs and CSSs about creating solutions for current customers' needs and product gaps.
Quality workmanship, teamwork and regular attendance are essential in these roles.
AmeriPride Services offers competitive compensation and benefit packages.
For more information, please visit www.AmeriPride.com
AmeriPride Services, Inc., a nationally recognized leader in the uniform rental industry, has been delivering exceptional service to all of our customers since 1889. Today, AmeriPride is still owned and actively managed by the founding family. We have grown into a multi-national organization operating 196 production facilities and service centers throughout the United States and Canada. Over 200,000 customers experience AmeriPride every week.
AmeriPride Services Inc. is one of North America's elite providers in branded identity apparel and facilities services programs. AmeriPride develops customized uniform and facility services programs for our customers that will enhance their employees' image, provide brand identity apparel and products, and promote the safety of their employees and clients through a full portfolio on innovative products and services.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, and veteran or disability status. Requirements Must be 21 years old
High school diploma or GED
Proven record of functional work experience
Minimum 1 year of previous delivery or route sales experience, desired
Excellent driving record
Lifting Ability: up to 75 pounds
Push and Pull ability (with assistance): up to 300 pounds
Ability to work 8-10 hours per day
Hold and maintain DOT certification
Bilingual (Spanish and/or French), a plus
Having good communication, writing and math skills