SUPPORT ANALYST

This job is no longer active. View similar jobs.

POST DATE 8/25/2016
END DATE 10/25/2016

Cooper University Health Care Camden, NJ

Company
Cooper University Health Care
Job Classification
Full Time
Company Ref #
33845
AJE Ref #
575977011
Location
Camden, NJ
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Associates Degree

JOB DESCRIPTION

APPLY
SHORT DESCRIPTION:

Provide first tier support for all clinical applications.



Ensure quality services are delivered and performed and ensuring customer expectations

are achieved or exceeded.



Provide accurate professional advice and support throughout in relation to the support of all

clinical applications



Demonstrate ability to work with Physicians to support the roll out of the clinical applications



Strong customer service orientation and ability to interact well with diverse end-users and IT

Staff



Work independently and able to independently and successfully troubleshoot and resolve

clinical application problems



Demonstrates ability to grasp basic concepts of the Clinical Information System in order to

support Go lives



Demonstrate ability to participate in testing activities by running test scripts and

documenting results during installation and upgrade activities



Demonstrate effective oral and written liaison communication



Ability to act as an effective liaison between the end user and the Clinical Application

analysts



Ability to be a useful member of the testing team by bringing forth issues and ideas to

improve the overall roll out of clinical systems





Assist in the training and induction of new staff into the Application support team



Develop and maintain Application Support standards and procedures and other

documentation as required.



Follow established change management procedures



Develop and maintain up to date documentation on all implementations



Other duties as assigned



Willing to assume on-call responsibilities as and when needed



Demonstrates strong organizational core values









SPECIAL REQUIREMENTS:

Associates degree or equivalent experience required. Bachelor's degree preferred.



Minimum 2 years hospital based IT experience or 2 years clinical experience.



Proficiency in Microsoft Office Suite required.



Obtaining Epic proficiency is a requirement.



Clinical/Medical certification or experience preferred.

Cooper University Health Care is an equal employment opportunity employer and does not discriminate on the basis of gender, race, age, religion, physical or mental disability, marital status, Veteran status, national origin, or any other category protected by federal or state law.