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POST DATE 8/25/2016
END DATE 10/25/2016

Cooper University Health Care Camden, NJ

Camden, NJ
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Associates Degree



Provide first tier support for all clinical applications.

Ensure quality services are delivered and performed and ensuring customer expectations

are achieved or exceeded.

Provide accurate professional advice and support throughout in relation to the support of all

clinical applications

Demonstrate ability to work with Physicians to support the roll out of the clinical applications

Strong customer service orientation and ability to interact well with diverse end-users and IT


Work independently and able to independently and successfully troubleshoot and resolve

clinical application problems

Demonstrates ability to grasp basic concepts of the Clinical Information System in order to

support Go lives

Demonstrate ability to participate in testing activities by running test scripts and

documenting results during installation and upgrade activities

Demonstrate effective oral and written liaison communication

Ability to act as an effective liaison between the end user and the Clinical Application


Ability to be a useful member of the testing team by bringing forth issues and ideas to

improve the overall roll out of clinical systems

Assist in the training and induction of new staff into the Application support team

Develop and maintain Application Support standards and procedures and other

documentation as required.

Follow established change management procedures

Develop and maintain up to date documentation on all implementations

Other duties as assigned

Willing to assume on-call responsibilities as and when needed

Demonstrates strong organizational core values


Associates degree or equivalent experience required. Bachelor's degree preferred.

Minimum 2 years hospital based IT experience or 2 years clinical experience.

Proficiency in Microsoft Office Suite required.

Obtaining Epic proficiency is a requirement.

Clinical/Medical certification or experience preferred.

Cooper University Health Care is an equal employment opportunity employer and does not discriminate on the basis of gender, race, age, religion, physical or mental disability, marital status, Veteran status, national origin, or any other category protected by federal or state law.