Sale Engineering Customer Support Representative

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POST DATE 9/12/2016
END DATE 10/24/2016

Allentown Allentown, PA

Company
Allentown
Job Classification
Full Time
Company Ref #
23176520.5841337
AJE Ref #
576145391
Location
Allentown, PA
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
Associates Degree
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

Adecco Staffing US is the nation's leading provider of recruitment and workforce solutions. We are the pre-eminent workforce management partner for Fortune 500 companies and career advisement expert for American workers, serving all of the key industries and professions that drive our economy forward. Adecco has over 400 career centers and, on any given day, connects 70,000 talented workers to the best job opportunities across the country, making us one of America's largest employers.

Our premier client in Allentown, PA is looking to fill the following position:
Sale Engineering Customer Support Representative

Purpose/Description:
The main purpose of this role is to support the dealer network with application based questions on the new sales tool. This role will primarily provide phone support via our 1-800 support line.

Extended hour coverage is required with this position. Working hours will vary between 8:00am-5:00pm and 11:00am- 8:00pm.

This position will be located in Allentown.


Core Responsibilities:
Handle dealer based questions for TSP on the Sales Engineering 1-800 customer support line.
Record and consolidate received questions to drive follow up documentation on frequently asked questions.
Assist Product Information Manager on identifying improvements in the sales tool.
Process updates to the order board to ensure product changes are addressed in a timely manner.

Critical Competencies:
Must possess a high degree of phone etiquette.
Professional verbal and written communication skills.
Ability to listen effectively and respond effectively.
Settle discrepancies in an equitable and timely manner; utilizing outcome as an opportunity for improvements.
Maintain a positive attitude.
Detail Oriented with the ability to multi-task and prioritize daily activities to achieve established goals and objectives.
Strong problem solving ability and effective analytical skills.
Ability to work both independently and in a team environment. Self-motivated with a desire for continual learning.
Sustain a sense of urgency while maintaining a level of self-discipline to adapt to a continually evolving environment learning from experience to promote continuous improvement.

Minimum Education and Experience:
A.A. in Business Management or Engineering Technology or minimum 5 years equivalent experience within a Customer Service Environment.
Must be familiar with PC operations including word processing, Excel, and PowerPoint.

This is a temp to hire opportunity.

FOR IMMEDIATE CONSIDERATION-PLEASE APPLY DIRECTLY TO OUR WEBSITE AT ADECCOUSA.COM
Equal Opportunity Employer Minorities/Women/Veterans/Disabled.