Sales Associate - Mattress Top Associates earn up to $22hr
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Jobs in this category are responsible for: selling and servicing customers within one or more departments including Mattresses; maintaining knowledge of products and using this knowledge to assist and educate customers on options available; providing customer assistance; and delivering a positive customer shopping experience. In general, pay for jobs in this category is based on a fixed hourly rate of pay plus potential commissions based on sales; however, the compensation structure may vary by department or store.* Ensures customer care and selling are #1 priority * Promotes the use of our credit card, Smart Plans, and add-on sales * Possesses knowledge of store, services, and locations of merchandise * Possesses knowledge of financial goals regarding sales, margin and shrink and takes steps to improve the front end in these areas * Engages in friendly conversation with customers to build customer relationships, greets all customers, handles customers inquires and concerns, observes traffic to call for back up if needed * Participates in the interview process for potential Checkout Service Associates and Service Desk Associates * Trains and supervises Checkout Service and Service Desk Associates and ensures that they are completing all required tasks on a continual basis and communicates register errors to the proper management * Facilitates dialogue between front-line associates and the store leadership team * Recognizes coaching opportunities to praise or correct performance of associates and ensures that you and your associate are improving every day * Works closely with the HR Lead to ensure completion of compliance training of all department associates * Demonstrates a strong skill set in suggestive selling techniques * Demonstrates expertise in and performs all service desk and checkout roles and responsibilities * Familiar with Operations Workbench and utilizes it to help maximize sales and reduce shrink * Ensures that Money Order, Western Union, and Fishing and Hunting reports are run at the end of the day and turned into the cash office * Monitors security alarms on front doors and logs all incidents in the Electronic Article Surveillance (EAS) logbook * Trains and runs lottery machines (select stores) * Follows corporate guidelines relating to Merchandise Claims & Controls (MCC), Known-Loss merchandise, and Open/Empty Packages * Conducts continuous tours of the checkouts, layaway and the service desk to prepare each register and podium for daily activity, ensuring that all required supplies are always available * Works closely with the Assistant Store Managers and Service Desk Associates to ensure that the Ad verification form is filled out weekly and rain check and suitable substitutes are noted * Maintains accurate unit integrity by monitoring merchandise replenishment and ordering * Calls technical support (ARMS) for register problems * Performs other duties as assigned * Strong reading, writing, oral, and arithmetic skills * Ability to possess a positive, friendly demeanor * Able to lift and move merchandise, typically a minimum of 20lbs, but could be up to 100lbs * Repetitive bending, lifting, stretching and reaching skills * Ability to be cross-trained * Ability to understand and follow written and oral instructions * Must be 18 years of age or olderEqual Opportunity Employer / Disability / Vet.