Sales Center Manager-Hickory Hill

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POST DATE 9/15/2016
END DATE 12/5/2016

Carrier Enterprise, LLC Memphis, TN

Memphis, TN
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #



Carrier Enterprise is a joint venture between Watsco, Inc. and Carrier Corporation. Carrier Enterprise sells and distributes Carrier, Bryant and Payne residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies throughout the United States, Latin America and Caribbean utilizing 110 locations in 20 states and Puerto Rico. We currently have an exciting opportunity for a Sales Center Manager (HVAC Parts & Supplies) at our Memphis (Hickory Hill) location.

Company Website:

The Sales Center Manager is a sales leader responsible for the day-to-day operations conducted at our Totaline store. This individual presents a demonstrated ability to thrive and lead in a team-oriented and customer-focused environment. Strong computer skills are essential, as well as effective communication and interpersonal ability. The Sales Center Manager is ultimately responsible for growing sales and profitability in his/her branch.

Job Responsibilities:

*Manage daily store operations and achieve established sales and profitability goals as prescribed by regional leadership.

*Implement and maintain the highest level of customer service in the industry.

*Work directly with local sales teams to develop strategies for increased traffic in the store, as well as conduits for useful feedback from dealers regarding customer service efforts.

*Recruit, hire, train, enrich, and discipline all direct reports within the framework of company policy. Manage and mentor Counter Sales Associates.

*Maintain inventory accuracy and ensure all company assets are protected from theft or damage

*Effective communication and interpersonal ability, integrity and a well-developed sense of personal accountability are a must.

*Assign employees to other duties as required including

*organizing shelves and displays of merchandise, cleaning areas to

*enhance sales/access to products.

*Full compliance with all SOX key controls

*Additional responsibilities include: Cost Control, Business Strategy, New Business Development, Staff Development, Asset Management, Marketing Strategy and HVAC Technical Support.


*High School diploma required

*College degree preferred


*Ability to work well in a fast paced retail store environment

*At least 3-5 years HVAC industry knowledge/experience

*Strong computer skills are essential; computer proficiency with Microsoft applications

*Heightened focus on providing excellent customer service

*Proven leadership and coaching abilities

*Prior Retail Management experience preferred

*Must be sales driven with the ability to lead and motivate sales and operational staff

*Prior Forklift certification preferred.

Additional Information:

Carrier Enterprise is an Equal Opportunity Employer