JOB DESCRIPTION

Position Type: Full Time

JOB SUMMARY
Under general supervision, responsible for providing administrative support for the SMB Sales Department.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience

Provide administrative support for the department, process correspondence and documents, and maintain accurate files and records

Receive incoming telephone calls, take messages and direct calls

Verify sales paperwork, solicitation activity and commission sheets along with auditing payroll for Direct Sales Management

Review department sales, management, and other reports to assist in monitoring sales compliance, as required

Interact with customers which include follow up on behalf of the SMB Sales Department. Items include; order clarification and proper education of sales and products to the customers

Perform payment verification and audit of sales recorded through CorpPortal and conduct reconciliation and audit of manually entered data for payments and adjustments

Must interact and communicate effectively with internal and external customers with a primary focus in the SMB Sales Department

Provide administrative support for Regional Directors, as assigned
Assist with ordering office and departmental materials; track department expenditures

Manage multiple priorities to meet deadlines

Schedules and maintains calendar of appointments, meetings, travel itineraries and coordinates related arrangements. On occasion will travel to regional sales meetings

Perform other duties as requested by manager

REQUIRED QUALIFICATIONS
Skills / Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

PREFERRED QUALIFICATIONS
Skills / Abilities and Knowledge
Ability to prioritize and organize effectively to meet deadlines
Ability to work independently
Ability to work while seated for prolonged periods of time
Ability to use personal computer and software applications (i.e. MS Word, Excel, PowerPoint, Outlook, etc.)
Understanding of business terms financial calculations
Proven track record in sales support, administration and operations
Knowledge of general office procedures
Ability to read and interpret policy and process documentation and methods and procedures
Proficiency with personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Basic knowledge of presentation software skills preferred

Education
Bachelor s degree in business or equivalent experience

Related Work ExperienceNumber of Years
General office experience 1 - 3
Customer Relations Experience Preferred

WORKING CONDITIONS
Office environment

More on TWC: Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

FCC Unit: 11601

Controlling Establishment ID: 00283 - El Segundo Continental Blvd

Job Code: TWCMCM210 Coord, Commercial Sales Nonexempt