Job Description: This career-based position is directly responsible for the success of the front office. A hands on, high energy approach is necessary to effectively manage and maintain the quality of customer service and hotel operation. Scope of Responsibility: Responsible for leading and directing the development and implementation of strategic sales and marketing plans and initiatives in the hotels continuing effort to deliver outstanding guest service and financial profitability. Team Member Manual: All team members must have a complete understanding of the Team Member Manual and the Brand Standards, including updated revisions. Essential Tasks: The position will require working a regularly scheduled shift along with varied shifts which will include weekends and holidays, in accordance with the hotel and the General Managers needs. Lead and direct the development and implementation of strategic sales and marketing plans and initiatives to include, but not limited to, interacting with clients and the media, directing solicitation efforts, securing business, operating information management systems, preparing and presenting statistical and performance reports and managing all financial aspects of the operation. Partner with the Revenue Management team to include, but not limited to, determining sales pricing strategies, developing rates, establishing group thresholds, determining space utilization policy, deploying competitive data strategies, conducting demand analysis and managing market mix. Utilize and apply current technology and systems effectively. Manage pre-opening critical path and pre-opening, as needed. Ensure maximum occupancy of hotel during high occupancy days. Monitor and respond in a timely manner to SALT Surveys, Guest Assistance Incidents and Trip advisor guest feedback with Guest Assistance responses taking priority.Handle guest complaints promptly and courteously.Notify General Manager of all complaints. Keep abreast of new and upcoming changes listed on Hampton Now website and implement as needed. Make sure that electronic locking system security is properly handled. Know and enforce all operational policies, such as credit card authorizations, safe deposit boxes, no-shows, same day cancelation, etc. Must ensure that all Accounts Receivable (AR) are accurately maintained (no high balance accounts, Advanced Purchase and third party reservations i.e. Expedia, Booking.com & Travelocity).Follow up on Direct Bills to ensure proper billing and payment. Monitor inventory on OnQ Reservation System.Make necessary status changes. Mandatory participation on weekly Managers Reception, CPR Training and OSHA Training. Other duties as assigned. As a team member, it is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties.