Sales Engineer - Cox Business
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POST DATE 9/18/2016
END DATE 11/13/2016
Foothill Ranch, CA
JOB DESCRIPTIONDescription Role Summary
The Cox Business Sales Engineer I consults with and supports the sales team and network operations in selling basic telephony, data, video, wireless, and internet bandwidth solutions to prospective and existing business customers; to ensure that Cox sells and delivers applications that best meet customer needs; to educate and consult with customers about how to select and use Cox services effectively; to coordinate technical aspects of service delivery with other members of the sales team, Product Management teams, and Network Operations/Commercial Engineering; to help identify, develop, and implement new products.
Primary Responsibilities and Essential Functions
Meets with prospective and existing customers and with other members of the sales team to collect and analyze information required to assess customers communication needs in detail.
Partners with other members of the Sales team and interfaces with customers and vendors to develop Cox Business proposals and associated technical specifications, as needed to ensure their technical integrity.
Designs how the customer s network fits with Cox network architecture. Partners with Network Ops/Commercial Engineering to ensure that design and specifications meet customer needs and to ensure network availability/serviceability before orders are finalized.
Works with product managers and Network Ops/ Commercial Engineering as an active member of product rollout teams to ensure the sales team's understanding of new products and to provide technical feedback to the product team, as appropriate. Works with the test lab to ensure the feasibility of all new/custom products and solutions where applicable.
Develops and delivers technical presentations to internal/external groups as needed.
Supports the sales organization as the technical subject matter expert. Support may include attending sales calls, delivering technical portions of the sales presentation, explaining why Cox s proposed solution is the right one, and negotiating technical aspects of the proposal, as needed. May attend vendor meetings and perform site surveys, as required.
Coordinates internal technical resources necessary to develop sales proposals and sales presentations (e.g., data ops, equipment vendors) on complex, high-end solutions.
Provides technical assistance to customers, other members of the Sales team, and Project Managers to coordinate cutovers to Cox services to ensure a smooth and consistent customer installation experience.
Cultivates consulting relationships with customers, forming relationships at multiple levels to provide appropriate solutions and develop future business opportunities. Meets with customers as needed to review their accounts. Maintains in-depth knowledge of their business and changing technical needs; makes changes and solves problems as required. Educates customers.
Monitors network, traffic, and trunk utilization and makes recommendations to ensure optimization of customers voice and data network and identify opportunities for upselling (where capability exists).
Maintains documentation of customer s voice and data network, as required.
Attends job-related training to increase knowledge of Cox and competitor telephony, data, and video services/solutions, customer premise equipment, networking, consultation, negotiation, and sales skills; attends strategic and/or development meetings with Sales management.
Participates in internal meetings to create product packages, communicate and coordinate sales projects with other internal parties, implement new products, solve problems, and keep up-to-date with information about Cox.
Typical Training / Experience:
*Typically requires BS/BA or Associates degree in related discipline
*Generally 3-5 years of experience in related field; certification is required in some areas OR MS/MA and generally 2-4 years of experience in related field
*Certification is required in some areas
*Working knowledge of IP Centrex and PBX functionality
* Experience with voice trunks such as PRI and SIP
* Experience with complex data networking and design
* Experience with IP services (i.e. Internet, BGP, MPLS)
*Sales Engineer experience supporting the small/medium business sector
*Application/solution selling experience based on client s business requirements
*Must possess excellent Visio skills
*Excellent presentation skills
YOUR CAREER AT COX
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: http://www.cox.com/.
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Organization:Cox Communications, Inc.
Primary Location:US-CA-Foothill Ranch-27121 Towne Centre Dr
Job Level:Individual Contributor