Sales Engineer
Level (3) Communications - Los Angeles, CA
Job Summary
- Company
- Level (3) Communicati... Level (3) Communications
- Location
Los Angeles, CA, US
- Job Type
- Regular
- Job Classification
- Full Time
- Experience
- not provided
- Education
- not provided
- Company Ref #
- 28632922863292
- AJE Ref #
- 555376465
- [+] More
Job Description
Business Demands It. Level3 Delivers It.Level 3 Communications is a leading global provider of telecommunications services offering reliable and secure network capabilities that deliver exceptional value. As a trusted business partner, enterprise, content, wholesale and government customers rely on Level 3 to deliver converged voice, video and data solutions combined with a superior service experience.We are trusted, reliable and responsive in meeting the needs of our customers. See how you can become an integral part of the world-class team that is raising the bar in the telecommunications industry.Summary:This position provides quality pre-sales technical support to the sales organization. The Sales Engineer interacts with partners and customers to execute the technical aspects of the Level (3) sales strategy. The Sales Engineer works in tandem with Level (3) sales force and partner agents and actively participates in sales calls The Sales Engineer helps to qualify sales opportunities, resolves all technical issues arising during the sales engagement, helps clients define specifications and requirements, develops solutions, and provides technology presentations to both technical and management-level audiences. Spends 75% of the time in the field and/or on conference calls on customer meetings supporting partner sales team(s)Knowledge Required:
Bachelor's degree in Business or technical field or equivalent
Five to seven years technical environment, sales engineering and/or sales in a voice/data environment
Minimum of four years' in a position requiring direct professional interfacing with customers
Engineering skills in MPLS, IP, VoIP/SIP, Sonet, DWDM, Ethernet and Voice applications. Technical sales skills, communication skills, presentation skills, strategic planning skills, LAN technology, WAN technology, customer premise hardware technology, technical network diagramming and design, Cisco, or other router and hardware configuration experience
CCDA /CCNA preferred but not required
Ability to travel as required
Excellent written, presentation and interpersonal skills
Experience at being a strategic member of sales management team who contributes significantly to growth and development of the business
High energy level and demonstrated drive to succeed
Employment of ethical business practices required
Demonstrated ability in Visio, Microsoft Office products and PC-based network utility tools
Human Relations Skills:Strong personal leadership skills, including planning, goal-setting, resource allocation, objectives negotiation, team management techniques and group problem solving. Strong interpersonal skillsPhysical Requirements:Must be able to work in a normal office environment including the operation of a computer keyboard and mouse. Must be able to operate a telephone, fax machine and copy machine. Must posses a valid driver's license and have the ability to travel; traveling to various locations in assigned cities Principal Accountabilities:
Assist Sales force in presentations to customers and partners
Design viable complex voice and data network sales solutions for customer applications, including preparation of network topologies, technical specifications, etc.
Assist Sales force with ICB creation, review and assembles required data and initiates Complex ICB process
Provide presale design and engineering support for large and/or complex WAN and VOIP/SIP opportunities
Provide the sales team with expert technical solutions for customers
Translate and communicates complex technical design considerations between the sales team and prospective customers on sales calls and appointments
Evaluate, validate, create diagrams and present design of technical solutions to customers
Takes the lead in technical QandA with prospects and customers
Serves as resident technical expert on Level (3) products and services.
Ensures technical information and products sold support customer requirements and lead to successfully installed products and services
Interface with customers to determine technical requirements and expectations
Develop and deliver ad-hoc training for market including new product and new technology
Create hardcopy, softcopy and visual aid presentations for sales teams and customers
Create technical network diagrams, pricing proposals, informational and technical power point presentations
Help improve technical skill set of sales team and improve personal skill set through ongoing training
Work with customers and their vendors to obtain technical information needed to support clean orders through provisioning and installation process
Maintains professional attitude at all times.
Maintains good working relationship with all team members and office staff
Performs other duties and tasks as assigned or as become evident
Work Environment * This position can require travel up to 50% of the time.* Must be able to drive and has a valid driver's license.
