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Sales Gallery Coordinator - Hilton Head

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POST DATE 9/14/2016
END DATE 10/13/2016

Hilton Grand Vacations® Myrtle Beach, SC

Myrtle Beach, SC
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


The Sales Gallery Coordinator is the first level of interaction with our guests arriving at the Sales Gallery for a Sales Presentation. The position's focus is to provide the highest level of customer service while assisting in day to day front line sales operations and administrative duties What will I be doing? * The Sales Gallery Coordinator is the first person that our customers will interact with and they must possess the service standards and brand quality that distinguish Hilton among the finest global hospitality companies in the world. * Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations. * This position will greet and interact with guests and owners and handle all pre-arrival processes and closing processes for the sales presentation including recording the reservation, assigning the Vacation Counselor and handling the premium gifting program, while ensuring all Front of the House areas are presentable and well stocked to HGV standards. This includes refreshments, reception, and the main and auxilliary sales gallery areas. * This position will also rotate various administrative duties to include but is not limited to; booking tours, completing and updating reports and forms to assist the sales and marketing operations, updating vacation planners, handling multi phone lines, managing children in our Kids Club while the parent/guardian(s) is on tour, handling all refreshment orders within budget and assisting guests with inquiries and information and engaging them in conversation. * Administer the Sales Rotation (Power Line), manage the Vacation Counselor attendance schedule and sales table assignments. Responsible for maintaining and Reconciling cash bank balances. * Must be able to multi-task with meeting internal and external customer requests while managing a busy sales rotation (Power Line) and sales center activity. Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.