POSITION PURPOSE This position is responsible for generating new business and maintaining existing clients/corporate accounts. Uses sales skills to drive revenue, maximize profit and ensure quality. CSMs CORE VALUES Integrity Respect Quality Communities Continuous Improvement POSITION COMPETENCIES Customer focus Strategic focus Decision Quality Adaptability Priority Setting Problem Solving Communication Teamwork Accountability/Drive for Results Attention to detail Business Acumen/Technical Proficiency ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Sales: Accountable for achieving business revenue goals and established goals. Solicit and prospect new and existing accounts while developing and maintaining excellent client relationships. Responsible for selling/coordinating/detailing meeting space and food and beverage service at applicable hotels. Develop and deliver account strategy relating to overall hotel performance. 2. Revenue Optimizing: Responsible for effectively managing revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability. Works on pricing and mix of business. Has understanding of market fluctuations and trends. 3. Technical Acumen: Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data. Ensures integrity of sales data by documenting information in CI/TY on a daily basis. Utilizes sales tools such as Hoteligence(R), STR(R) report, reader boards and other market intelligence to drive business. 4. Guest Service: Responsible for client satisfaction by ensuring the clients needs and concerns are responded to in a courteous and timely manner. Ensures effective communication of client needs from sales to appropriate operational departments. Provides follow-up calls and correspondence to clients to encourage repeat business/customer referrals. 5. Training: Utilizes available resources and adheres to CSM training policies. Ensures all company, brand, and department specific training requirements are met. Implements training philosophies and processes. 6. Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all CSM Standard Operating Procedures. Must be flexible in work schedule as needed. 7. Safety/Risk Management: Ensures a clean and safe work environment to maintain standards per CSM, brand, local, state and federal regulations. Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.