Sales Support Rep

Department:

# of openings: 1

Job Description:
� � � Sales Support Rep. � Are you looking for a fast moving, creative environment where you can use your expertise to develop and market cutting-edge interactive and digital products? AT&T Interactive, a subsidiary of AT&T Inc, is an industry leader in creating local search products that encourage consumers to discover and engage with local businesses across three screens - online, mobile, and TV. YP.com, AT&T Interactive's flagship web property, attracts over 30 million monthly online unique visitors1. YP.com is also accessed by millions of users each month via the mobile web. AT&T Interactive consumer apps have a pre-activation presence or have been downloaded through digital app stores on over 40 million mobile phones2. AT&T Interactive's robust YPSM Local Ad Network helps advertisers grow their business and distributes ads to a distinguished list of top publishers whose presence spans online, mobile and TV. AT&T Interactive's wide range of local ad products such as premium listings, performance-based advertising, and search engine marketing provides advertisers an opportunity to increase their presence among consumers who are looking for a local business. AT&T Interactive products are supported by a sales force of more than 5,000 from AT&T Advertising Solutions and other resellers. Join our dedicated and talented team of individuals all focused on creating the best products in the marketplace. We currently have an opportunity for an experienced Sales Support Rep. in our Glendale offices. The National Operations Sales Support Representative is responsible for providing exceptional customer experience and support through email and telephone interactions with CMRs and sales. Provide timely and appropriate responses to product and/or service request from CMRs and sales. Effectively work with internal and external departments to ensure the processing of issues is completed accurately and in a timely manner. Be the communications hub for specific CMRs regarding operations related topics. RESPONSIBILITIES - Provide excellent Customer Service, maintaining professional phone skills and email protocols. - Lead and track issue resolution through internal teams and external parties. - Communicate with sales and CMRs in a timely and accurate manner on open issues and queries. - Understand and articulate product listings for YP.com and partner sites, including business rules, features and Specs & Standards. - Navigate YP.com and articulate search results page organization. - Understand and be familiar with YP.com four geographic and local search areas. - Correspond with YP.com Sales Team and CMR to coordinate the serving of contracts. - Respond to client queries via email and/or telephone in an appropriate and timely manner. - Log onto National Ops phone queue during the designated hours of operations to assist National clients in accordance with department protocol. - Provide professional customer service to all other ATT client calls received; completing a warm transfer to the desired department when applicable. - Conduct account research as needed. - Respond to department workflow queries, completing the required research and forwarding with accuracy the results to the appropriate team for processing. - Complete Billing Queries consistently within the department?s standard procedure; forwarding client claims/credit requests to the appropriate department. - Cooperate and communicate with interdepartmental personnel to maintain department standard cycle time. - Navigate and utilize with proficiency designated ATTi fulfillment systems. - Demonstrate strong analytical problem solving and organizational skills to identify client needs for a quality customer experience. - Demonstrate excellent time management skills and the ability to change priorities mid stream. - Demonstrate the ability to work