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Sales and Enrollment Regional Account Specialist

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POST DATE 9/16/2016
END DATE 11/10/2016

Cardionet Inc. Malvern, PA

Malvern, PA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED



Sales and Enrollment Regional Account Specialist

Reports to: Sales & Enrollment Supervisor

Malvern, PA (this location is NOT public tranportation friendly)


Sole responsibility for the support of 1 or more sales regions and their Regional Account Specialist. This includes but is not limited to; new patient enrollment and activation. Handling customer issues and contact with the practices and account executives. Enrolling new practices into the BioTelemetry system.


* Secondary interface with patients, health care professionals and Account Executives in assigned region(s).

* Responsible for processing patient enrollments for assigned region.

* Responsible for handling some inbound calls and service related issues from both the practices and account executives.

* Responsible for patient follow up for activations or additional information.

* Responsible for assisting with re-educating practices via phone when regarding system, process or procedure changes.

* Proactively communicate with practices and account executives regarding delays in patient enrollment or when information is needed to proceed with the order.

* Responsible for executing/displaying a level of persuasion and value regarding BioTelemetry and its service offering; helping decrease cancellations and early discharges.

* Working closely with an outside agency to assist patients with activation of devices who are unable to activate on their own.


Education and Experience:

* Bachelor s Degree and/or equivalent work experience in healthcare; high school diploma at minimum.

* Previous experience in high volume Customer Calling/Processing Center experience, preferably in healthcare industry.

* Inside sales and account management

* Experience with Cardiac devices a plus.

* Front/Back office physician practice knowledge a plus.

* Healthcare Referral Network knowledge a plus.

Specialized Knowledge:

* Excellent written and verbal communication skills; Professional and pleasant phone etiquette a must.

* Consistent clean/professional demeanor and attire a must.

* Ability to be an active listener and problem solver.

* Responsible for staying abreast and current of the Arrhythmia Detection industry, trends, clinical innovation and changes.

* Ability to consistently display a positive, optimistic and professional view of BioTelemetry and our service offering.

* Knowledge of Arrhythmia detection products and services .

* Ability to multi task and juggle several duties with an extreme attention to detail.

* Ability to successfully prioritize goals and work task.

* Ability to possess and display a high sense of urgency as it relates to each Top Account and their patients.

* Excellent relationship/rapport building and interpersonal skills.

* Must possess a strong sense of delight and customer service.

* Proficient computer skills using Windows-based applications and MS Office Suite.


The company is an equal opportunity employer.


CardioNet BioTelemetry Healthcare