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Sales and Enrollment Specialist

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POST DATE 9/2/2016
END DATE 1/12/2017

Cardionet Inc. Malvern, PA

Malvern, PA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
High School Diploma or GED



Enrollment Account Specialist

Reports to: Sales Support and Enrollment Supervisor

Malvern, PA

Shift: 11-8PM, Mon-Fri


Sole responsibility for the management of 3-5 sales regions. This includes but is not limited to; new patient enrollment and activation. Handle all customer issues and contact with the practices and account executives. Management of the relationship of existing practices and foster relationships with new practices.


* Primary interface with patients, health care professionals and Account Executives in assigned region.

* Responsible for processing patient enrollments for assigned region.

* Responsible for handling all inbound calls and service related issues from both the practices and account executives.

* Responsible for making service calls to newly enrolled physicians.

* Responsible for assisting with re-educating practices via phone or in person when regarding system, process or procedure changes.

* Proactively communicate with practices and account executives regarding delays in patient enrollment.

* Cold call leads to generate appointments for account executives.

* Responsible for executing/displaying a level of persuasion and value regarding CardioNet and its service offering; helping decrease cancellations and early discharges.

* Actively participate/attend regional conference calls with Account Executives.


Education and Experience:

* Bachelor s Degree and/or equivalent work experience in healthcare; high school diploma at minimum

* 3+ years of high volume Customer Calling/Processing Center experience, preferably in healthcare industry

* Inside sales and account management

* Experience with Cardiac devices a plus.

* Front/Back office physician practice knowledge a plus

* Healthcare Referral Network knowledge a plus

Specialized Knowledge:

* Excellent written and verbal communication skills; Professional and pleasant phone etiquette a must

* Consistent clean/professional demeanor and attire a must

* Ability to be an active listener and problem solver

* Responsible for staying abreast and current of the Arrhythmia Detection industry, trends, clinical innovation and changes

* Ability to consistently display a positive, optimistic and professional view of CardioNet and our service offering

* Knowledge of Arrhythmia detection products and services

* Ability to multi task and juggle several duties with an extreme attention to detail

* Ability to successfully prioritize goals and work task

* Ability to possess and display a high sense of urgency as it relates to each Top Account and their patients

* Excellent relationship/rapport building and interpersonal skills

* Must possess a strong sense of delight and customer service

* Proficient computer skills using Windows-based applications and MS Office Suite


CardioNet BioTelemetry Healthcare