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Sales and Enrollment Specialist 9/2/2016

Cardionet Inc. Malvern, PA

Company
Cardionet Inc.
Job Classification
Full Time
Company Ref #
2016-2270
AJE Ref #
576064950
Location
Malvern, PA
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

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OVERVIEW:

Enrollment Account Specialist

Reports to: Sales Support and Enrollment Supervisor

Malvern, PA

Shift: 11-8PM, Mon-Fri





JOB SUMMARY:

Sole responsibility for the management of 3-5 sales regions. This includes but is not limited to; new patient enrollment and activation. Handle all customer issues and contact with the practices and account executives. Management of the relationship of existing practices and foster relationships with new practices.

RESPONSIBILITIES:

* Primary interface with patients, health care professionals and Account Executives in assigned region.

* Responsible for processing patient enrollments for assigned region.

* Responsible for handling all inbound calls and service related issues from both the practices and account executives.

* Responsible for making service calls to newly enrolled physicians.

* Responsible for assisting with re-educating practices via phone or in person when regarding system, process or procedure changes.

* Proactively communicate with practices and account executives regarding delays in patient enrollment.

* Cold call leads to generate appointments for account executives.

* Responsible for executing/displaying a level of persuasion and value regarding CardioNet and its service offering; helping decrease cancellations and early discharges.

* Actively participate/attend regional conference calls with Account Executives.

QUALIFICATIONS:

Education and Experience:

* Bachelor s Degree and/or equivalent work experience in healthcare; high school diploma at minimum

* 3+ years of high volume Customer Calling/Processing Center experience, preferably in healthcare industry

* Inside sales and account management

* Experience with Cardiac devices a plus.

* Front/Back office physician practice knowledge a plus

* Healthcare Referral Network knowledge a plus



Specialized Knowledge:

* Excellent written and verbal communication skills; Professional and pleasant phone etiquette a must

* Consistent clean/professional demeanor and attire a must

* Ability to be an active listener and problem solver

* Responsible for staying abreast and current of the Arrhythmia Detection industry, trends, clinical innovation and changes

* Ability to consistently display a positive, optimistic and professional view of CardioNet and our service offering

* Knowledge of Arrhythmia detection products and services

* Ability to multi task and juggle several duties with an extreme attention to detail

* Ability to successfully prioritize goals and work task

* Ability to possess and display a high sense of urgency as it relates to each Top Account and their patients

* Excellent relationship/rapport building and interpersonal skills

* Must possess a strong sense of delight and customer service

* Proficient computer skills using Windows-based applications and MS Office Suite

COMPANY:

CardioNet BioTelemetry Healthcare