SalesForce.com Project Manager Business Analyst

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POST DATE 9/12/2016
END DATE 11/22/2016

AON Hatboro, PA

Company
AON
Job Classification
Full Time
Company Ref #
2421229
AJE Ref #
576142619
Location
Hatboro, PA
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Bachelors Degree

JOB DESCRIPTION

APPLY
JOB DESCRIPTION

AON IS LOOKING FOR A SALESFORCE.COM PROJECT MANAGER/ BUSINESS ANALYST

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Affinity business group in Hatboro, PA.

POSITION SUMMARY:

As a member of the Aon Affinity Delivery Management Office (DMO) team, the Sr. Project Manager Salesforce, you are responsible for enabling Salesforce.com solutions that support the development of new and existing program functionality that drive sales within the organization. You will be responsible for configuration, reporting, support, maintenance and overall improvement of the Affinity Salesforce.com platform.

The ideal candidate will have exceptional communication and management skills to keep projects in scope, on budget and delivered on time. They will directly manage and provide oversight on all aspects of new SalesForce.com implementations and internal projects that are formally initiated. They are the main point of contact to the DMO for the business executives on SalesForce.com initiatives.

POSITION RESPONSIBILITIES:

* Work with business partners to realize full capabilities of Salesforce.com CRM to meet business requirements and implement efficient workflows

* Participates in the development and document of functional, technical requirements as well design reviews

* Responsible for creating standard and ad-hoc reports and dashboards

* Design, build and support configurations within Salesforce.com CRM applications

* Develop user stories for the development of additional CRM system functionality

* Facilitate continued enhancements of Salesforce.com, aligning with business processes and business reporting requirements

* Create and manage work flows, approval processes, and campaigns within Salesforce.com

* Engage & utilize Salesforce.com premiere support for maintenance & configuration support

* Facilitate continued enhancements of Salesforce.com, aligning with business processes and business reporting requirements

* Create and administer profiles, permission sets, users, groups
Responsible for data management within Salesforce.com applications * Participate in project planning activities to provide input on work effort and cost estimates

* Responsible for leading User Acceptance Testing (UAT) and managing go-live activities with IT and business units

* Develop and deliver innovative solutions while utilizing best practices and governance

* Provide support for production environment including incident management and resolution

REQUIRED QUALIFICATIONS

* Bachelor s Degree

* 7+ years of CRM experience and at least 4+ years of experience working with Salesforce.com as an administrator

* Certified Salesforce.com Administrator (ADM-201)

* Certification in Force.com Developer

* Expertise of Salesforce.com best practices and governance standards

* Working knowledge of APEX (classes and web services), Visual Force, Salesforce APIs, SOQL, Force.com platform

* Strong understanding of release management and change control processes

* Strong technical understanding of functional and technical system architecture

* Strong working knowledge of Salesforce.com platform out-of-the-box functionality and configuration

* Relevant project/program management work experience across multiple operational and/or technology areas and services

* Strong project management and organizational skills

* Strong communication skills including written and verbal

* Highly motived, excels in a team environment, innovative individual able to work independently with minimal supervision

* Results-oriented, timeliness, attention to detail and accuracy

* Experience with software development delivery methods (Waterfall, Iterative, Agile, Lean, etc.) and tools preferred

* Excellent interpersonal skills, positive attitude, negotiation, conflict resolution, risk management skills required

* Experienced in Microsoft Office tools, particularly Microsoft Project and/or Project Server, and SharePoint

* Proven experience working in a matrix environment, managing multiple stakeholders, as well as possess leadership presence

* Strong definition, planning, scheduling, prioritization and organization skills

* Possesses excellent people management skills with the ability to influence a range of audiences

* Excellent analytical, diagnostic and problem solving skills

DESIRED QUALIFICATIONS

* Certification in Advanced Developer and Advanced Administrator

* Direct work experience in financial services and/or insurance industry

* PMP certification

WE OFFER YOU

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

OUR COLLEAGUE EXPERIENCE:

From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.

ABOUT AON

Aon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 66,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and technical expertise.

Aon has been named repeatedly as the world s best broker, best insurance intermediary, best reinsurance intermediary, best captives manager, and best employee benefits consulting firm by multiple industry sources. Visit aon.com for more information on Aon and aon.com/manchesterunited to learn about Aon s global partnership with Manchester United.

By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

JOB NUMBER: 2421229
CATEGORY: Operations and Tech Services Group
LOCATION: United States, PA, Hatboro