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Scheduler I

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POST DATE 8/9/2016
END DATE 1/24/2017

Methodist Sugar Land, TX

Sugar Land, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
High School Diploma or GED


Job Summary

SUMMARY: The Scheduler is responsible for scheduling and registering patients for multiple services, including but not limited to admissions and either surgery or diagnostic testing, utilizing computerized scheduling and registration systems with multiple software applications. The incumbent will be responsible for obtaining clinical information to schedule appropriately and secure the account. Obtaining and accurately inputting information to properly schedule services and register patients is a must for this position. The incumbent will also be responsible for performing the necessary financial clearance processes, i.e., eligibility, verification, pre-certification and pre-service collections, to secure the services to be provided. Professional and excellent customer service interactions required with all levels of staff, management, physicians, patients and families. This position may be located in clinical settings, interacting in-person with patients, physicians and clinicians, and/or in centralized scheduling and registration areas, including call center environments. Competency requirements for computer entry, as well as, insurance procedures will be maintained. The incumbent must have the ability to use analytical thinking, independent judgment and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers.


1. Demonstrates mastery of Ancillary and/or Operating Room scheduling process and software. Obtains and inputs accurate registration data, such as patient demographics, insurance information, and clinical data.

2. Schedules and registers multiple services with multiple departments utilizing computerized scheduling and registration systems. Balances departmental resources, utilization requirements and addresses physician/patient requests or needs.

3. Identifies and assigns correct medical record numbers.

4. Obtains required data to support hospital clinical/financial needs. Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office staff and hospital personnel. Maintains patient confidentiality. Appropriately utilizes ACD telephone system, as applicable.

5. Communicates with other Patient Access Services areas, Utilization Review, and any other departments and/or offices, any problems or additional information needs for authorization, referral, or pre-certification.

6. Collates and prepares all pre-registered patients records for initiation into the facility.

7. Contributes to departmental and hospital patient satisfaction.

8. Communicates openly in a non-judgmental and professional demeanor during all interactions with customers and co-workers.

9. Participates in departmental and hospital performance improvement plan.

10. Follows all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards. Completes all hospital required and job related in-services and applies the information needed. Complies with applicable laws, regulation, guidelines and standards regarding safety and infection control issues.

11. Demonstrates the components of the ICARE values statement. 1

2. Performs other duties as assigned.

EDUCATION REQUIREMENTS: High School Diploma or GED equivalent. Minimum college hours preferred plus Medical terminology experience and applicability.


1. 3 years of public contact experience with 2 years health care experience in Patient Access Services, primarily with surgery and ancillary scheduling and registration.

2. 2 years of experience contacting insurance providers and verifying insurance.

3. Familiarity with managed care contract requirements as they pertain to pre-cert and authorization processes.

4. Proficient in English, written and verbal

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor priority referral Protected Veterans requested.


At Houston Methodist, Leading Medicine is more than a description of what we do; it's who we are. We take our responsibility as Houston's premier health care system seriously, and with a national reputation for excellence in patient care, innovation and research, we hold ourselves and the careers we build to a higher standard. Our culture is diverse, dynamic and challenging. We believe in our I Care Values and conduct ourselves with Integrity, Compassion, Accountability, Respect for others and a commitment to Excellence. Discover the difference for yourself and join Houston Methodist.

Company Size:
5,001-10,000 Employees
Health Care
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8100 Greenbriar
Houston, TX 77030

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