Scheduling Coordinator 8:30am - 5:00pm Mon - Fri

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POST DATE 9/14/2016
END DATE 11/2/2016

St. Joseph Medical Center Houston, TX

Company
St. Joseph Medical Center
Job Classification
Full Time
Company Ref #
1603918
AJE Ref #
576169050
Location
Houston, TX
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

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JOB SUMMARY:
Schedules patients for outpatient tests, surgery and procedures within the facility (SJMC).

Responsible for answering incoming calls from patients, physicians, physician office staff in a timely and professional manner.

Responsible for scheduling patient s from receipt of orders faxed into the scheduling

Responsible to ensure all physician orders are present in the Avaya fax server; filed in the appropriate folder and accessible to all SJMC personnel authorized to access orders via the Avaya fax server.

Responsible for scheduling patient s accurately and timely.

Responsible for canceling and re-scheduling patient appointments timely & efficiently.

Tracks and follows up on no-show patients

Tracks and takes appropriate action regarding outstanding physician orders

EQUAL OPPORTUNITY EMPLOYER MINORITIES / WOMEN / VETERANS / DISABLED

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

WORK EXPERIENCE:

* Requires previous hospital experience and/or experience in a hospital scheduling department or physician's appointment coordinator or free standing imaging facility with scheduling background.

* 5 years minimum, highly preferred.

* Basic clerical skills; minimum typing speed of approximately 50 wpm with Windows based knowledge.

* Medical Terminology desired.

LICENSE/REGISTRATION/CERTIFICATION: None

EDUCATION & TRAINING:

* High School or GED equivalent required.

SKILLS:

* Technical, critical independent thinking and interpersonal skills relevant to area in order to effectively communicate with physicians, health team members, patients and families.

* Ability to prioritize work with minimal supervision, in order to independent carry out the duties of the position.

* Able to communicate effectively, both verbally and in writing.

* Additional languages preferred.

* Basic computer knowledge.

* Demonstrate ability to communicate clearly, directly, and professionally. Does not participate in gossip.

* Demonstrates consistent use of customer service skills (acknowledging others, phone skills, anticipating and responding to customer needs).

* Demonstrates professional behavior in actions and consistently portrays a positive attitude.

* Demonstrates to patients, family members, physicians, and co-workers courtesy and caring through customer service skills.

* Identifies role as a team member and works efficiently to achieve goals of team, department, and hospital.

* Is appropriate and positive in response to work changes.

* Manages conflict effectively and/or seeks appropriate assistance from Director, Manger or HR to resolve conflict.

* Respects diversity of each individual (e.g., patients, families, physicians, and co-workers).

EQUAL OPPORTUNITY EMPLOYER MINORITIES / WOMEN / VETERANS / DISABLED

Job: Business Services/Medical Records
Primary Location: Texas-Houston
Organization: St. Joseph Medical Center
Education Level: High School Diploma/GED
Employee Status: Full Time Benefit Eligible 36-40 hrs/wk
Work Schedule: Days

Equal Opportunity Employer Minorities/Women/Veterans/Disabled