Sears Market Hardlines Manager - Denver
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POST DATE 9/19/2016
END DATE 10/8/2016
West Jordan, UT
JOB DESCRIPTIONResponsible for member experience, profitability, sales, margin results and market growth for all stores, with an emphasis on hardlines.
Accountable for driving performance across market stores through member experience, profitability and market growth. Responsible for whole store performance, in addition to development and execution of business plans for the market to drive hardlines performance and maximize opportunities. Leads all hardlines initiatives, including customized assortments, visually appealing experience, and partnerships with others. Drives a 'WOW' member experience by reinforcing Members First Engagement, setting expectations for integrated retail tools, and embedding coaching and development processes across the market. Held accountable to the scorecard metrics. Partners with market team to drive whole store performance and support regional initiatives, implementing improvement actions, driving operational processes, and conducting store visits.
-Accountable for driving performance against relevant metrics with a focus on member experience and margin results. Utilizes internal and external data and analytics relevant to store-wide and hardlines performance (e.g., SYW data, market share and local information, trends, demographics) and develops action plans to achieve goals.
-Develops and executes a business plan for the market focused on hardlines sales and merchandising in the stores, based on Business Strategy, Retail Services and regional business plans.
-Manages the hardlines buying and merchandise assortment activities of the market.
-Engages with members through pulse checks in stores to ensure they are receiving the right experience; facilitates discussion with store leadership on member interactions and feedback to gain insights and understand gaps between expectations and what was delivered.
-Reinforces a selling culture in market stores focused on understanding and meeting member needs, both in operations and store-wide; holds store leadership accountable for driving a selling and member experience focused culture.
-Sets expectations for the Members First Engagement (MFE) selling approach and use of integrated retail tools in hardlines across stores, and coaches store leadership on how to improve performance; supports store leadership in using the appropriate tools and implementing action plans in closing the gaps.
-Drives delivery of a 'WOW' member experience by training sales teams to model the right behaviors and ensure sales associates are demonstrating the right behaviors consistently.
-Drives execution of business unit and Retail Services plans, projects and initiatives with the region, market and store teams.
-Reinforces a culture of coaching and development in the market and stores, providing support for the success of all associates. Drives embedment of coaching processes in the stores and the development of hourly associates. Utilizes PMP tools to accurately document progress on associate coaching and store visit performance.-Partners with market team and store leadership to develop high potential talent; participates in development of associates in talent programs (e.g., GEM, RLDP).
-Provides feedback and coaches store leadership and market peers to support their development.
-Demonstrates support for Retail Services and regional initiatives to improve store culture, teamwork and associate effectiveness.
-Demonstrates operational excellence leadership across the stores. Reviews core processes and standards store-wide during every store visit, and partners with market and store leadership teams to implement actions to drive improvements.
-Drives operational excellence in hardlines merchandising, sales, and other processes in the market. Utilizes the Retail Excellence Dashboard and hardlines performance reporting in GameOn to identify opportunities for improvement in hardlines merchandising, assortment and selling processes as well as total store sales, merchandising and operations. Partners with store leadership, and regional hardlines as needed, to implement actions and on-the-job training to drive improvements.
-Demonstrates merchandising acumen through analysis of merchandising, sales, inventory and other information and identifies improvement. Educates store leadership on merchandising.
-Partners with regional and support teams to improve the flow of goods and maximize inventory; directs and approves changes in merchandise and merchandise transfers between stores to adapt to sales trends and understanding of member needs.
-Participates in pre and post seasonal reviews to maximize learnings for the region and market; escalates inventory concerns.
-Ensures consistent execution of hardlines sales and merchandising processes within stores.
-Coordinate with Market Operations on escalated or reoccurring issues in merchandise pick-up, delivery, installation, service or other operational processes impacting the member experience or profitability.
-Coaches store leadership to improve understanding of relevant standards of excellence and subsequent performance.
-Conducts store visits and partners with market team in planning store visits to address store-wide initiatives and issues.
-Works with store leadership and support teams to maximize sales and margin potential by evaluating local and industry trends, competitive landscape, and store size to customize assortments; reviews and evaluates customer demand and sales trends to determine inventory needs, seasonal sets district opportunities while working with buying and inventory teams to drive margin.
-Utilizes Shop Your Way and data to make merchandising decisions based on the purchasing patterns of different segment of trippers (e.g., what merchandise assortment should be available in store based on buying pattern by trip frequency to the store).
-Multi-line store management (Apparel, Marketing, Hardlines, and Operations) skills
-Knowledge of financial operations and processes; analytical skills to diagnose root cause and implement solutions
-Leadership skills in selecting, assessing, coaching, and developing managerial talent, preferably in a retail environment
-Entrepreneurial mindset with ability to develop and maintain strong partnerships externally and internally
-Effective communication skills and ability to influence others and lead change; interpersonal savvy
-Strong problem-solving and analytical skills, and skill in identifying root cause and making data-driven decisions
-Experience in managing hardlines merchandising activities
-Experience managing teams remotely
EOE Minorities / Females / Protected Veterans / Disabled