Seasonal FT Customer Service Representatives
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POST DATE 9/14/2016
END DATE 12/20/2016
JOB DESCRIPTIONAbout Us:
USM, a wholly owned subsidiary of EMCOR Group, Inc., is a leading provider of essential facilities maintenance services, including interior and exterior services and electrical, mechanical and plumbing services, to national and regional commercial customers that maintain multi-site portfolios across wide geographic areas. With its highly developed proprietary network of over 11,000 service partners, USM delivers consistent facilities maintenance services across a nationwide footprint for approximately 150 customers in over 80,000 locations in all 50 states, Puerto Rico, and Canada.
We have a need for Seasonal Customer Service Representatives at our Norristown, PA headquarters. These are temporary roles to support our busy season starting NOW through spring 2017. While not guaranteed, candidates could be considered for full time roles in the Exterior Department as well as other Departments in the company.
Job Title: Seasonal Customer Service Representative ( Full Time Seasonal 40+ hours per week).
Job Summary: USM has a need for Seasonal Customer Service Representatives to coordinate the delivery of snow removal services for USM s national client base. This position schedules, notifies and validates the vendors in our network that are providing snow and ice remediation services to our various clients. Incumbents respond to customer service requests electronically and over the telephone to ensure that services provided meet or exceed client and USM s expectations.
These roles are seasonal in nature as well as to supplement full time, existing staff. These positions will start immediately and are expected to end at of the end of April. Further, given our national scope, client reporting requirements and the unpredictability of snow, candidates should be available to work as early as 4am and as late as 11pm.
Note-These are not part of our part time On Demand staff, please only apply if you are interested in and available for full time seasonal work.
Essential Duties and Responsibilities:
Manage the work order process of planned or reactive services to successful completion
Conduct advanced work order triage and troubleshooting via email, telephone or 3rd party communications
Be a trusted resource for both customers and vendors
Prepare customer invoices
Other tasks as required
Prior experience working in a high volume, fast paced customer service role.
Proficiency with MS Office ( including but not limited to Excel and Word), and Business email( Lotus Notes or Outlook).
Ability to reliably reach our offices in Norristown, PA, regardless of inclement weather conditions.
Demonstrated ability to problem solve.
Proven ability to multitask and prioritize.
Excellent oral and written communication skills
Experience in the trades, such as HVAC, Floor Care, Electrical, Plumbing, Roofing, Landscaping or building repair and maintenance a plus
Previous experience working with a work order management system a plus
Bi-lingual English/Spanish skills a plus
Undergraduate college degree or equivalent combination of experience and acquired skills.
Work hours for this position are subject to change; ample notice will be provided prior to any schedule changes.
We are always looking for individuals with the talent and skills required to contribute to our continued growth and success. EOE M/F/Vet/Disabled
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