Seasonal PART TIME Customer Service Representative
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POST DATE 9/14/2016
END DATE 1/12/2017
JOB DESCRIPTIONAbout Us:
USM, a wholly owned subsidiary of EMCOR Group, Inc., is a leading provider of essential facilities maintenance services, including interior and exterior services and electrical, mechanical and plumbing services, to national and regional commercial customers that maintain multi-site portfolios across wide geographic areas. With its highly developed proprietary network of over 11,000 service partners, USM delivers consistent facilities maintenance services across a nationwide footprint for approximately 150 customers in over 80,000 locations in all 50 states, Puerto Rico, and Canada.
*****Job Title: Part Time/ On-Demand Seasonal CSR Representatives-*****
We are actively looking for candidates for these important roles. Given our national scope, client reporting requirements and the unpredictability of snow, the more that a person is available the more potential opportunities there will be to be scheduled to work in our 24/7 operation here in Norristown.
USM is looking for part time \\"On Demand\\" Representatives to coordinate the delivery of snow removal services for USM s national client base. This position assists our account teams with the front end and clerical tasks related to scheduling, notifying and validating the vendors in our network that are providing snow and ice remediation services to our various clients. Incumbents respond to customer service requests electronically and over the telephone to ensure that services provided meet or exceed client and USM s expectations.
These roles are ideal for:
* Those looking to earn extra money
* Those available only part time, due to other obligations
* College students
An email containing available shifts is sent out weekly and are matched against responses from On Demand staff
Additional requests for staff may be sent if there are additional shifts that need coverage ( due to new snow events etc).
The work schedules for each week will vary significantly along with the snowfall patterns throughout the country. While we cannot guarantee a minimum number of hours, the flexibility to change your schedule from week to week, gives you the freedom to be flexible with your schedule.
Essential Duties and Responsibilities:
*Take incoming calls from customers and vendors and route them to the appropriate team member
*Advanced work order triage and troubleshooting via email, telephone or 3rd party communications
*Be a trusted resource for both customers and vendors
*Prepare customer invoices
*Other tasks as required
*Prior experience working in a high volume, fast paced customer service role ( preference given to those with extensive call center experience).
*Proficiency with MS Office ( including but not limited to Excel and Word), and Lotus Notes ( Or a similar business email account- ex MS Outlook)
*Ability to reliably reach our offices in Norristown, PA, regardless of inclement weather conditions.
*Demonstrated ability to problem solve.
*Proven ability to multitask and prioritize.
*Excellent oral and written communication skills.
*Experience in the trades, such as HVAC, Floor Care, Electrical, Plumbing, Roofing, Landscaping or building repair and maintenance a plus
*Previous experience working with a work order management system a plus
*Bi-lingual English/Spanish skills a plus
Work hours for this position are subject to change; ample notice will be provided prior to any schedule changes. While we will work to try and accommodate your availability we are not able to guarantee and certain number of hours per week. The more flexibility that you offer, the more that there will be a chance for hours.
We offer our \\"On Demand seasonal employees\\"
* A competitive salary
* Covered parking garage
* Opportunity to work a flexible schedule ( the more hours that you are available, the more opportunities that there may be to work)
* Ability to apply and to be considered for, other opportunities, after the snow season is over. Subject to availability
Prove yourself and you may also be able to return next season in a same or similar role. Some of our \\"On Demand\\" team members have been working for us for 6+ years.
Whether you are looking for some extra spending money for the holidays, or to supplement your income, our \\"On Demand team\\" might be right for you.
We are always looking for individuals with the talent and skills required to contribute to our continued growth and success. EOE M/F/Vet/Disabled
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