JOB DESCRIPTION

Job Summary

Provides in-bound and out-bound customer support in a contact center environment. Uses questioning skills to determine the nature of the call or inquiry. Uses judgment to follow set processes to recommend solutions and/or provide customized support when needed. Seasonal peak assignment only.

Other Duties

* Track customer package requests and assisting with delivery solutions, facilitating package investigations.

* Provide a personalized customer experience through easy, quick and enthusiastic interactions that allow our customer s to accomplish their goals.

* Provide rate quotes and scheduling package pick-ups.

* Resolve customer concerns while cultivating positive customer relationships.

Preferred Competencies & Skills

* Ability to thrive in a team environment.

* Strong customer service skills and listening skills.

* Strong written and verbal communication and problem solving.

* Manage multiple tasks simultaneously in a fast paced environment with minimal supervision and a high attention to detail.

* Energetic and enthusiastic.

* Responsible and resilient.

* Adaptable to change.

MINIMUM QUALIFICATIONS

* Customer Service or General Administrative Experience Preferred

UPS is an equal opportunity employer race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity