Security - Dispatcher - ReqCode 91651-543506

AlliedBarton Security Services is the industry's premier provider of highly trained security personnel to many industries including commercial real estate, higher education, healthcare, residential communities, chemical/petrochemical, government, manufacturing and distribution, financial institutions, and shopping centers. Our more than 50,000 employees and 100 offices across the country service a client base of several thousand which includes approximately 200 Fortune 500 companies nationwide. AlliedBarton is headquartered in Conshohocken, PA, and has been American owned and managed since 1957.

As the first security services company selected as one of Training magazine's Top 125 training companies for six consecutive years, AlliedBarton offers on-the-job, web-based, and ongoing training programs for all personnel from security officers through executive level management. Our commitment to training includes industry specific programs that are customized for the security challenges in several of the markets we serve.

AlliedBarton's focus on Human Capital Management moves employee growth and satisfaction to the forefront of all company initiatives. By utilizing employee retention programs and promotions from within, AlliedBarton is able to foster a culture of quality security officers and continuous customer satisfaction.

AlliedBarton security officers adhere to quality standards designed to provide unparalleled service. Our security officers are proactive, responsive and ready to meet our client's needs.

This position will have primary functional responsibility for customer service requests, alarm monitoring and security dispatch. The Dispatcher is an integral part of the security department operations on a shift basis. The security operations control center is designed to be the central and primary element of the security program that provides support to business locations and personnel. This position will coordinate all relevant information for processing and distribution, utilizing all of the tools and processes implemented in the program and will dispatch and direct field personal as required responding to alarms, customer service requirements or any other operational issue. The SOC Operator will be the central and primary point of command for the security operations business providing quality of services to the internal and external client communities.
The SOC Operator will be primarily responsible for the effective and efficient management of all alarms received by the SOC. This includes, but is not limited to: access control system alarm points, code blue alarms, duress alarms, alarms received via radio, cell phone or land line and alarms received from the community (i.e. natural disaster alarms, etc.). This responsibility includes the receipt, dispatch of responders, management of responder performance, disposition of alarm condition, documentation and dissemination of information.
The SOC Operator will also be primarily responsible for the effective and efficient processing of all customer service requests. The SOC Operator will effectively utilize all security tools and processes, as well as other communication devices to process and distribute all customer requests by utilizing the highest quality response processes implemented by the security organization.
The SOC Operator will be primarily responsible for the effective and efficient processing of all information relevant to the security operations business. This will include, but is not limited to: effective distribution of all phone calls received, effective distribution of all information received via electronic means ... To view the rest of this job posting or to apply for this position please click the APPLY NOW button