Security Monitoring Center Associate

This job is no longer active. View similar jobs.

POST DATE 8/27/2016
END DATE 11/15/2016

Tyco Fire and Security Cincinnati, OH

Tyco Fire and Security
Job Classification
Full Time
Company Ref #
Cincinnati, OH
Entry Level (0 - 2 years)
Job Type
High School Diploma or GED
AJE Ref #



The Customer Service Specialist is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Including video surveillance and monitoring of security equipment on-site at a large bank in downtown Cincinnati. The associate will also make outbound calls in order to dispatch Police/Fire Departments regarding alarm activities while following standard operating procedures. This role requires heavy phone work as well as taking verbal instructions, typing, reading, speaking and writing. .


* Resolve operational, customer service and/or employee issues.

* Operate all call center equipment and peripheral equipment.

* Interact with external and internal customers via telephone, email and in person.

* Promote a positive customer service atmosphere.

* Initiate necessary action when irregular signals are received or trouble develops

* Work with outside repair technicians, guards, etc. to ensure that signals are received properly and that circuits and signaling devices are restored to normal operation

* Notify appropriate authorities and customers if alarm signal is received.

* Must be able to adhere to standard operating procedures and special instructions.

* Respond quickly and precisely to incoming phone calls

* Document all alarm activity and subscriber phone calls via PC and activity reports.


* High School Diploma or GED required.

* Associates or Bachelors Degree preferred.


* At least one year of customer service experience, in a call center environment preferred.

* Law enforcement, 911 dispatching, or criminal justice background desired.


* Professional communication skills, both written and verbal.

* Intermediate computer knowledge including Microsoft Windows.

* Able to multi-task in a fast-paced work environment.

* Comfortable handling potential emergency situations.

* Able to type a minimum of 25 words per minute.

* Strong organizational skills, ability to multi-task, and detail orientation.

Additional Information:

* Availability to work evenings or overnights - weekends required.

* Part or Full-Time Hours.

* On the job training for 4 weeks.

* Successful completion of training module (minimum 80% accuracy).