Security Officer

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POST DATE 9/11/2016
END DATE 10/8/2016

Mandarin Oriental, Boston Boston, MA

Boston, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


The Company Mandarin Oriental Hotel Group is the award winning owner and operator of some of the worlds' finest hotels. The Group operates luxury hotels in key leisure and business destinations. In total Mandarin Oriental employs 12,000 colleagues in three continents with 13 hotels in Asia, 6 in North America and 10 in Europe. Mandarin Oriental, Boston An intimately luxurious hotel, Mandarin Oriental, Boston combines classic New England elegance with refined Oriental touches to create one of the most distinctive hospitality experiences in the region. Awarded both Forbes Five-Stars and AAA Five-Diamonds, Mandarin Oriental, Boston features 136 of the city's most spacious and luxurious guestrooms and 12 sumptuous suites with 10,000 square feet of exquisite meeting and event facilities including a 380-seat ballroom and executive boardroom, all offering floor-to-ceiling windows overlooking Boston's Back Bay. The Hotel offers a 16,000 square foot Spa offering a holistic approach to wellness, combining Asian healing philosophies with ingredients unique to New England, as well as our signature restaurant Bar Boulud, a French-inspired bistro and wine bar from internationally acclaimed Chef Daniel Boulud. Just a short 15-minute drive from Logan International Airport, Mandarin Oriental, Boston connects guests to the city's finest shopping, cultural venues and business institutions from its prime location in the heart of Boston's chic Back Bay on Boylston Street. Strategic Intent The Security Agent is responsible for the safety and security of all guests, colleagues and visitors of Mandarin Oriental, Boston and the protection of all hotel assets. Scope of Position It is the mission and intent of this position that the Security Agent will take full responsibility for enforcing hotel security policies and procedures in accordance with Mandarin Oriental corporate guidelines and ensure compliance to all local, state and federal regulations. Organizational Structure The Security Agent will report directly to the Security Supervisor and/or Director of Security. Duties and Responsibilities Major responsibilities: Human Resources responsibilities: Create a safe and secure environment for our guests and colleagues by maintaining a professional presence in hotel lobby. Conduct floor patrols during tour of duty. Assist guests and colleagues on all security and safety related enquiries. Immediately report hotel deficiencies to appropriate departments for immediate repair. Effectively distribute keys in accordance with key control policy and conduct daily audits. Act as a member of hotel emergency response team. Assist Fire Safety Director and conduct related responsibilities. Enforce all hotel and security rules and regulations. Constantly maintain a high degree of professionalism at all times. Troubleshoot all Timelox locks and in room safes. Assist when needed in other areas of hotel in the event of an emergency. Other duties as assigned by management. Maintain high ethical standards. Treat all guests and colleagues with respect. Requirement on Core Competencies The incumbent will require the following personal attributes: Delighting our Clients Display a superior service orientation to our guests. Anticipate and understands the needs of our guests. Respond effectively to guests and internal customer needs. Display a professional attitude. Working with Colleagues Promoting a Climate of Enthusiasm Display a service orientation to our Colleague needs. Respond effectively to Colleague needs. Display a professional attitude to our Colleagues. Maintain high energy and drive. Always has a sense of urgency to guest needs. Being the Best Delivering Shareholder Value Promote continuous improvement within Security Department. Continuously maintain the competitive edge of our competitive set in technology and human resources. Maximize profits by minimizing losses. Maximize a profitable return to our owners by exercising effective cost control. Playing by the Rules Acting with Responsibility Set example for all to follow and not being the exception to the rules. Accept responsibility for compliance with rules and regulations. Actively participate in the improvement of the environment, just as we will be responsible members of our communities and industry organizations. Has the quality of knowing what has to be done. Is cooperative and open-minded in working with others. Be able to effectively turn defensive situations into supportive relationships. Handle situations without raising antagonism or hostility. Requirements Mandatory A minimum of 2 years experience in a security environment. A minimum of 1 year experience in a customer service environment. Excellent written and verbal communication skills. Desirable CPR/First Aid/AED certified (ref. 48260)