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Security Operation Center Officer

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POST DATE 9/12/2016
END DATE 10/27/2016

Universal Protection Services LLC Auburn Hills, MI

Universal Protection Services LLC
Job Classification
Full Time
Company Ref #
Auburn Hills, MI
Entry Level (0 - 2 years)
Job Type
High School Diploma or GED
AJE Ref #





Allied Universal is proudly celebrating 50 years of being in business and is the largest privately owned security organization in the U.S.

Full Time positions offer benefits including $13.75 / hour pay with a 90 day review / increase + anniversary bonus + on the spot recognition program + medical, dental, vision, flex spending, and 401K.

We attribute our growth and success to our exceptional employees. If you like being part of a winning team and providing exceptional customer service, we may have an opportunity for you!

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.

Allied Universal is seeking dynamic Console Operators for a premier account. The ideal candidate for the Console Operator position is excellent with customers and has an impressive ability to communicate well with others. This is a great opportunity to join Universal Protection Service, a dynamic high-powered security team focused on securing client properties while delivering exceptional customer service. Apply today to join a company that cares for and recognizes its people. Whether you are an experienced Console Operator, or interested in exploring the security field as a career option, we welcome you to apply!

Responsibilities for the Console Operator include, but are not limited to:

* Monitor and respond to alarms on multiple monitoring systems.

* Remotely view and program all DVR s on network.

* Accesses remote alarm systems, where applicable, and make program changes as needed.

* Responsible for maintaining accurate records and reconciling alarm issues.

* Assist field technicians with field testing/programming of newly installed alarm systems.

* Provides support to field technicians as needed for ongoing maintenance systems and device additions or deletes.

* Schedules and maintains ongoing system of self-tests for various locations.

* Reports system issues and schedules services as needed.

* Responds to requests for information.

* Provides technical information as authorized.

* Provides assistance to the public within scope of authority.

* Perform other duties as required.

Position Requirements

Qualified applicants for the Console Operator position will meet the minimum requirements, as described below:

* High school diploma or equivalent required.

* Be at least 18 years of age.

* Must be able to obtain a valid Guard License as required in the state for which you are applying.

* As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.

* As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty.

* Must demonstrate a strong understanding of computers within a Windows operating environment.

* Ability to adapt to varied work requirements and be flexible.

* Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.

* Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology including Outlook and internet applications.

* Professional, articulate and able to use good independent judgment and discretion.Must have proven ability to maintain correspondence, discussions and materials in strictest confidence.Must be able to work overtime as needed.

* Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.

Essential Physical and Mental Functions

* Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)

* Climb stairs, ramps, or ladders occasionally during shift

* Occasionally bend/twist at waist/knees/neck to perform various duties

* Occasionally lift or carry up to 25 pounds

* Run as needed

* Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks

* Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination

* Work in various environments including adverse outdoor conditions such as cold, rain or heat

* Constant mental alertness and attention to detail required while setting priorities and following up on assignments

* Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines

* Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills

* Must be able to read and understand all operating procedures and instructions

* Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)


Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce.

Midwest - Allied Universal Security

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