CUSTOMER SERVICE REP
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POST DATE 8/9/2016
END DATE 10/29/2016
EBSCO Industries Inc.
JOB DESCRIPTIONJob ID: 8543
Experience: 3 years
Job Category: Administrative and Office Support
Education: High School Diploma/GED
Position Type: Full-Time Regular
Required Travel: No
Location: AL - Birmingham
Travel Percentage: 0
SS Nesbitt, a major risk management firm in the Southeast and division of EBSCO Industries, has an opening for a Select Business Unit in Commercial Lines., Birmingham office.
Core Purpose: Act as a contact and service manager for client accounts. Process applications for, changes to, and cancellation of insurance policies. Work with clients, producers, insurance companies, and other team members to assure all account needs are met.
Competencies: Time Management, Organization, Communication, Attention to Detail, Customer Service, Professionalism, Teamwork, Flexibility, Positive Attitude, Integrity
Work with various insurance industry personnel to revise coverage, renew and create insurance policies.
Review insurance applications, renewal requests, and endorsements to ensure compliance with underwriting authority and guidelines.
Issue and process various insurance documents, such as Certificates of Insurance, Evidence of Property Coverage, billing certificates, renewals, etc.
Provide administrative and operational support to existing accounts and clients. This may involve answering questions, furnishing supporting documentation, interpreting and communicating policy coverage, etc. Provide customer service and assistance to clients and customers to satisfactorily resolve any account issues.
May perform cross-functional tasks such as securing new business or obtaining insurance quotes.
Position Specific Information
Work independent of producer
Manage a large commercial book of business
Make decisions that have significant impact on a department's credibility, operations, and/or services.
High school degree or equivalent
3 or more year s account management experience in Property and Casualty insurance industry
Current Property and Casualty agents license in the state of Alabama
Actively seeking CIC, CISR and/or CPCU/CLU designations
Experience using agency management systems (Vertafore Agency Platform/AMS360/WorkSmart)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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