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Senior Analyst Systems

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POST DATE 9/13/2016
END DATE 11/19/2016

JetBlue Long Island City, NY

Long Island City, NY
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Position Expectations

Senior Analyst System

Position Summary

The Senior System Analyst conducts analyses to identify potential improvement in operations processes and policies to address issues such as on-time performance, operations efficiencies, impacts of internal/external policy and procedure options, while considering JetBlue s Customer Service requirements and the economic performance.

Essential Responsibilities


Create, manage, and distribute system scorecards that track system performance (e.g., on time arrivals, average turn times, BOR vouchers, delay code reconciliation, etc.)

Utilize statistical/mathematical modeling to quantitatively evaluate the impact of various policy and procedure options/changes

Conduct analyses and provide recommendations to enhance system performance for various functional groups

Create and submit reports required by the Department of Transportation (DOT), Port Authority, and Foreign Government

Identify, recommend solutions, and closely work with IT on report automation opportunities

Prepare and provide necessary information for weekly operations reports to Senior Management Team

Conduct necessary tests and identify solutions to ensure data integrity on various corporate databases

Develop working prototypes to streamline operations process

Identify markets with chronic operations performance issues and recommend solutions to the root causes

Other duties as assigned

Minimum Experience and Qualifications


Bachelor s Degree in Statistics, Operations Research, Computer Science, Mathematics, or Quantitative Analysis

Three (3) years data analysis or Operations Research experience in aviation industry

Proficient with Microsoft Office suite, SQL language, and data structure knowledge

Strong quantitative and analytical skills

Excellent verbal and written communication skills

Must be a self-starter who is eager to participate and contribute to JetBlue teams


Legally eligible to work in the country in which the position is located

Pass a ten (10) year background check and pre-employment drug test

Preferred Experience and Qualifications


Post-graduate degree in Computer Science, Statistics, or Quantitative Analysis

Proficiency in SAS and advanced level of SQL as well as statistical analysis

Experience in Airline Industry

Working Conditions:

Crewmember Expectations:


Regular attendance and punctuality

Potential need to work flexible hours and be available to respond on short-notice

Well groomed and able to maintain a professional appearance

When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun



Computer and other office equipment

Work Environment:


Normal Office Environment

Physical Effort:


Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.

JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


With a mission to Inspire Humanity, JetBlue Airways exists to provide superior service in every aspect of our customer’s air travel experience. Nearly 15 years after JetBlue took to the air on February 11, 2000, it serves more than 85 BlueCities throughout the United States, the Caribbean and Latin America. JetBlue crewmembers share a passion for delivering an amazing experience to customers and one another by living the airline’s founding values of Safety, Caring, Integrity, Passion and Fun. JetBlue embraces its diversity by supporting peer networking groups and recruiting activities for Latino, LGBT and Veteran crewmembers, as well as women in aviation.

Company Size:
10,000+ Employees
Social Media:
27-01 Queens Plaza North
Long Island, NY 11101

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