Senior Application Configuration Analyst
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POST DATE 8/25/2016
END DATE 12/19/2016
A Energy and Utilities Company
JOB DESCRIPTIONSENIOR APPLICATION CONFIGURATION ANALYST
At company, we have a long tradition of service, and an exciting and innovative future ahead!
Application Configuration Analyst - SAP Customer Information System team is looking for an Application Configuration Analyst.
This position will be filled as a senior application configuration analyst, application configuration analyst or associate application configuration analyst depending on the qualifications of the selected candidate.
This role is responsible for successful design, configure, test, delivery and maintenance of SAP Industry Solutions for Utilities Billing technology and initiatives. There will be opportunities to configure and test the SAP Industry Solutions for Utilities (IS/U) Billing (Consumption) components needed to support our customer and billing requirements and will work as a member of a team to integrate these systems into the overall SAP Customer Relationship Management and Billing (CR&B) solution.
The successful candidate will be expected to provide guidance on how SAP IS/U Billing can be leveraged.
Preferred Candidates should have SAP CR&B Utilities experience, strong SAP CRM configuration in the SAP Utilities Front Office area and team leadership experience. This is an excellent opportunity to play an integral role within company to help us better serve the environment, our customers and the communities in which they live.
Company provides an environment where all employees are valued, respected and provided with the opportunity to achieve maximum performance.
We offer a comprehensive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive cafeteria-style benefits, 401(K), a company paid retirement pension plan and an employee assistance and wellness program.
MINIMUM QUALIFICATIONS: * Bachelor's degree in Computer Science, IndustrialEngineering, Business Administration or equivalent hands-on experience. * General IT experience: 6+ years IT experience, including several years of systems development experience in the design and development of department-wide or enterprise-wide applications. * Detailed understanding and experience: 5+ years hands-on systems experience in modules appropriate for the job or other related functional area experience. * Knowledge of systems and/or business analysis design concepts. Demonstrated proficiency in the applied use of systems and process analysis tools. Full system life cycle experience, including development lifecycle methodologies * Advanced knowledge of Microsoft Office. * Possesses full technical knowledge of phases of software development life cycle. * Proactive, self-motivated with the ability to motivate others and a customer-focused service attitude. * Ability to facilitate interactive design and functional specification sessions. * Highly developed interpersonal, written and verbal skills with an ability to express complex technical concepts in business terms. Excellent technical writing and system documentation skills. * Strong analytical problem-solving and conceptual skills. * Demonstrated project management skills for smaller to medium-sized projects. * Must be a "team player" able to work with and influence senior management in developing and implementing new processes and enabling systems. Able to work with end user groups to define application needs and identify feasible solutions. * Good organizational skills, with the ability to meet objectives and effectively multi-task. * Ability to work with all levels of the organization, both technical and non-technical. * Detailed understanding and SAPexperience: 5+ years hands-on systems experience in one or more SAP modules appropriate for the job or other related functional area experience. * Knowledge of SAP data dictionary and common SAP tables. * Experience with at least four full life cycle implementations of SAP and experience in dynamic support environment. * Solid experience with SAP Portal 7.x, mySAP and R/3, 4.6, or ECC 5.0/6.0, CRM architecture and proven knowledge of SAP NetWeaver platform functionality, databasetechnologies. Proven skills in enterprise systems development. * Deep understanding of project and software development using ASAP or Agile methodologies and processes and may assist in aligning the process with project needs. * Knowledge of SAP data dictionary and common SAP tables. * Experience with at least four full life cycle implementations of SAP and experience in dynamic support environment. * Solid experience with SAP Portal 7.x, mySAP and R/3, 4.6, or ECC 5.0/6.0, CRM architecture and proven knowledge of SAP NetWeaver platform functionality, databasetechnologies. Proven skills in enterprise systems development. * Deep understanding of project and software development using ASAP or Agile methodologies and processes and may assist in aligning the process with project needs.
DESIRED QUALIFICATIONS: * Ability to write complex ABAP/4reports, debut SAP ABAP/4 code, create BDC programs to load or change data. * Experience with Windows NT, MSProject, Microsoft Office applications, Microsoft Access, and email packages. * Responsible for the successful design, configuration, testing, delivery and maintenance (full life cycle implementation) of SAP Industry Solutions for Utilities (IS/U) within the Customer Information Systems and Billing areas specifically. * Functional Design and build support for capital projects for the CR&B Device management functionality and associated processes including Rates, Schemas, Operands, Variants, Rate categories, Technical Master Data (TMD). * Production support of the SAP CRM and SAP ECC system to execute lights on activities, bug fixes, small and medium enhancements * Translation of Business Requirements related interaction center changes * Support for interfaces to otherSAP functional areas including ISU Device Management (DM), ISU Billing (BL), Finance and Contract Administration (FICA) and externally managed interfaces for vendor-managed systems * Direct support of any SAP RICEFW system customizations including knowledge transfer, modification, and maintenance * Creation, maintenance or review of any necessary documents including ARIS business process flows, functional specifications, technical specifications, transports, or business technology roadmaps * Close coordination and support for business initiatives including O&M enhancements, capital projects, steering committees and long term business roadmaps * Deep understanding of CRM processes including Web Interfaces, SAP PI Interfaces, Web Interaction Center (WEBIC) processes, CRM Middleware Queues, as well as SAP Data Quality Manager (DQM) Address Validation processes * Understanding of SAP CRM in a Utilities environment. * Proficiency in maintaining interfaces with reporting systems and third party apps
Benefits - Full
Relocation Assistance Available - Possible for ideal candidate
Bonus Eligible - Yes
Interview Travel Reimbursed - Yes
* 5+ TO 7 YEARS EXPERIENCE
Management ExperienceRequired - No
Minimum Education - Bachelor's Degree
Willingness to Travel - Never
IDEAL CANDIDATE IDEAL CANDIDATE SHOULD HAVE WORKED FOR THE FOLLOWING COMPANY(IES):
At least two Utilities, and at least two implementations where CTI is used (telephony integration with call centers)
Industry: Energy - Utilities
Job Category: Information Technology - System Analysis / Design
Hours Per Week:
Visa Candidate Considered: Yes