Senior Catering Sales Manager

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POST DATE 9/15/2016
END DATE 10/14/2016

Peoria Marriott Pere Marquette Peoria, IL

Company
Peoria Marriott Pere Marquette
Job Classification
Full Time
Company Ref #
hc.24545E472462F7AE
AJE Ref #
576185734
Location
Peoria, IL
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Corporate Overview: Founded in 1985, First Hospitality Group, Inc. is a nationally recognized hotel management company providing management, acquisition, and development and receivership services to a variety of hotels. Our portfolio includes more than 55 properties and 16 major hotel brands including Hilton, Marriott, IHG, Hyatt and Carlson. Headquartered in the Chicago area, we concentrate our business prospects in key markets in the Midwest spanning our business in major cities across 10 states. Our Company is dedicated to putting people first. FHGs strong and engaging culture creates a high-level experience for associates and guests alike. We look for service super stars to join our team and support our commitment to excellence. Position Summary: The Peoria Marriott Pere Marquette & Courtyard by Marriott Downtown Peoria Complex seeks a positive, service-oriented, energetic and self-motivated Senior Catering Sales Manager to join our team. The Senior Catering Sales Manager will work closely with the hotels Sales & Catering as well as Food & Beverage Departments and will handle more complex social and local corporate catering opportunities that are above sales office parameters (e.g., 150 covers). Provide day to day supervision to catering sales associates that are on-property. Contract and close local catering and social business and verify that business is turned over properly and in a timely fashion for quality service delivery. Achieve catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implement the brands service strategy and applicable brand initiatives in all aspects of the sales process and drive customer loyalty by delivering service excellence throughout each customer experience. Responsibilities include but are not limited to: Manages the sales efforts for the property including local corporate and social catering. Responds to incoming catering opportunities for the property. Identifies, qualifies and solicits new catering business to achieve personal and property revenue goals. Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Works with the management team to create and implement a catering sales plan addressing revenue, customers and market. Designs, develops and sells creative catered events. Maximizes revenue by up-selling packages and creative food and beverage. Develops and manages catering sales revenue and operation budgets, and provides forecasting reports. Develops menus that drive sales. Assists with selling, implementation and follow-through of catering promotions. Executes and supports Marriotts Customer Service Standards and hotels Brand Standards. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Establishes that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. Handles more complex social and local corporate catering opportunities that are above sales office parameters (e.g., 150 covers). Provides day to day supervision to catering sales associates that are on-property. Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Performs other duties, as assigned, to meet business needs. Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, Enterprise Sales Team (EST)) to establish coordinated sales efforts that are complementary and not duplicative. Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Develops a close working relationship with operations to execute strategies at the property level.