Senior Change Control Analyst

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POST DATE 9/12/2016
END DATE 10/24/2016

Modis Waltham, MA

Waltham, MA
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Full Time
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span Job Title: Senior Change Control Analyst, Waltham, MA br   br Our About the Position: br   br The Senior Change Control Analyst is responsible for protecting and maintaining the stability of  our Client’s network and its infrastructure. br   br The Sr. Change Control Analyst will focus on the governance, ownership and accountability for all IT changes requested.   Will be responsible for ensuring the change management process is correctly followed with focus on risk assessment and minimizing any detrimental impact in the provision of changes across the network & infrastructure.   br     br Position Responsibilities (including but not limited to): br   br   br • Acts as the main point of contact for all change related queries & requests from an executive level. br • Is a subject matter expert and resource to a team of  change analysts br • Works in conjunction with the heads of Incident & Problem Management ensuring the process is adhered to across all streams of service management. But also show an understanding of how change can influence these additional processes. br • Identify and initiate continuous process improvements ensuring that standards are maintained as the process matures. br • Ensure the process is understood across all levels of the company and be prepared to present the process to a wider audience as and when required. br • Liaise with Project managers and Service Owners to identify the full business impact of all changes to ensure the changes are correctly prioritized and addressed. br • Manages the Change Advisory Boards (CAB) and Technical Advisory Boards (TAB) meetings to ensure appropriate attendance from IS Ecosystem suppliers and IS Project / Technical resources with the appropriate level of authority.   br • Manages the change Post-Implementation Review Meeting. br • Manages the data to enable the production of succinct business–led change reports and be able to articulate reports at an executive level. br • Changes will be implemented on a 24x7 basis and you may be required to support implementation teams from time to time during an implementation. br • The Change Management team operates Monday to Friday during working hours and may also be asked to provide adequate coverage outside of the working day as required by the change. br   br Knowledge & Experience Required: br   br • BS/BA degree or higher in a technical discipline. br • Have at least 8 years of experience in a senior role in the service integration or the service delivery of complex technical environments involving primarily outsourced service providers. br • Have at least 5 years relevant experience providing operational change management in a service delivery environment. br • Have at least 5 years working in a role that has required strong assessment and negotiation skills and attention to detail. br • Have the ability to understand the needs of a complex business and what drives its success from both a commercial & technical level. br • Must possess the ability to communicate both written and oral to the executive leadership team. br • Must be able to work collaboratively with colleagues and suppliers in other time zones. br • Must be able to show evidence of a process-orientated approach and strong customer service skills. br • Must be able to achieve objectives by influencing others. br • Possess relevant industry and professi