Senior Cisco Network and Voice Engineer 8/26/2016

TEAMSOS Loomis, CA

Company
TEAMSOS
Job Classification
Full Time
Company Ref #
29313786
AJE Ref #
575989774
Location
Loomis, CA
Job Type
Regular

JOB DESCRIPTION

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Responsibilities:

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Serving as Project Technical Lead Subject Matter Expert (SME) and Engineer of Cisco Network and Unified Communications Projects, including:
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Implementing Cisco VOIP and Data projects.
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Reviewing SOWs to identify responsibilities
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Reviewing BOMs to ensure proper product placement and quantities
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Working with VCIO and formally assessing customer environments (and creating findings reports)
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Meeting with account and project management as needed to move projects forward
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Meeting with customers and providing status updates and technical guidance
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Creating task lists for engineering resources and assigning tasks
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Serving as a technical escalation point for project engineers and customers alike
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Accountable for technical success of project

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Technical Pre-Sales Consulting as an escalation point to SEs, including:
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Estimation of labor hours for Professional Services work
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Network and UC Product Placement
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Network Architecture Design
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UC Architecture Design
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Assisting in development of Statements of Work
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Assisting in development of Bills of Material
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Assisting in development of Project Responsibilities
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Occasionally attending pre-sales appointments with account management and prospective customers

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Serving as Tier 4 escalation point for our operations center -- TECH center (Technical Engineering and Customer Helpdesk)
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Accepting ticket escalations and driving tickets to closure
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Working hand-in-hand with Tier I-III resources to help guide them to case resolution
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Escalating to Manufacturer support if needed
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Maintaining Service Level Agreements for customers

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Maintain Cisco certifications as needed for Cisco Partnership and as fitting for position

Qualifications:

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5+ years hands-on experience with Local and Wide Area Networking design, implementation, and troubleshooting.
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5+ years hands-on experience with design, implementation, and troubleshooting of Cisco Unified Communications systems, including:
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Cisco Unified Communications Manager (Call Manager)
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Cisco Unity Connection
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Cisco Unified Presence Server/IM & Presence
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Cisco Emergency Responder
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Cisco Unified Contact Center Express
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Cisco Unified Border Elements
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Cisco Voice Gateways
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5+ years hands-on experience with implementation, and troubleshooting of telephony and data circuits, including:
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Optiman/Fiber Circuits
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Internet Circuits
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Data T-1 Circuits
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SIP Trunks
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ISDN PRI's
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Analog Lines
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5+ years hand-on experience with the design, implementation, and troubleshooting of Cisco Routing and Switching equipment.

Experience a plus:

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Active Cisco Professional level certifications (CCNP, CCNP Voice, CCNP Collaboration, CCNP Security) are a plus
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Contact Center technology experience a plus
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Video and/or Tele-presence collaboration experience a plus
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Experience with Datacenter networking a plus
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Experience in a Cisco Partner/Reseller environment a plus
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Experience with Dynamic routing protocols (BGP, OSPF, EIGRP) a plus
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Experience with Cisco Security solutions (Cisco ASAs, IDS/IPS, 802.1x) a plus
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Strong experience with Remote Teleworker connectivity (IPSec VPNs, SSLVPNs, DMVPN) a plus
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Experience with tele-technology systems (Cisco, I3, ININ technologies)

Requirements:

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You must be an independent worker, self-motivated and able to wow our clients
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Strong written and oral communication skills
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Excellent customer service skills
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Strong organizational and time management skills
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Experience following and working with established procedures
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Professional attitude and presentation
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Highly detail orientated
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Good interpersonal skills and ability to work well with others
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Strong leadership skills
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Ability to work with minimal supervision in client facing roles

Other Information:

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Travel accounts for up to 25% of this position.