Senior Customer Service / Customer Satisfation Manager 8/31/2016

Fluidigm South San Francisco, CA

Company
Fluidigm
Job Classification
Full Time
Company Ref #
29461922
AJE Ref #
576044884
Location
South San Francisco, CA
Job Type
Regular

JOB DESCRIPTION

APPLY
The right job isn't about location or benefits or responsibilities. The right job is about personality, character, motivation, and fulfillment. It's about what inspires us, what we're passionate about.

At Fluidigm, we're passionate about life. Exploring it, studying it, sustaining it, living it. We make biotech tools that enable our customers and ourselves to seek truth in applied life sciences. To push limits and envision ever more creative answers to "what if "

Naturally, we're also passionate about people, especially the ones we work with. We know that the right people in the right positions can do amazing things, and we love helping that happen. Now we're looking for a Customer Service Manager to join our Sales Operations team. And if you're the right person, we'd like to make you a deal:

If you:

*

Customer Relationship Management/Customer Satisfaction - single point of contact for quote to cash inquiries and problem solving; escalation and cross-functional solution of any Customer issues/requests; enablement and support of Customers' delightful and inspiring experience, in line with the Company's vision
*

Quotations including response to tenders
*

Order validation, acceptance and entry for products, Time and Material services and service contracts/training.
*

Audit compliance (document controls, process controls/approvals, record retention)
*

Pricing maintenance and execution (ERP)
*

Order management within pre-negotiated and pre-approved terms. Clean order flow to allow clean and timely invoicing* Have fun, be fully engaged and promise to have a life beyond "work"

We will:

*

Deliver superior compensation, benefits and opportunities for career growth
*

Engage you in a dynamic and rewarding company culture
*

Support you in your ongoing development and contribution both as an employee and a person
*

Value your contribution and enlist your feedback
*

Host excellent company-wide events multiple times a year* Offer onsite yoga classes, massages, randomly free and good food, friendly greetings, gym equipment and, seriously, a lot more

You MUST have:

*

10+ years of experience in the function
*

Global sales and sales operations business knowledge
*

Customer-oriented, excellent customer communication skills and experience (oral and written)
*

Experience with contract negotiation
*

Experience with Safeforce
*

Precise, accurate, detail oriented
*

Ability to lead process improvement projects through knowledge sharing, initiative, teamwork, role modeling
*

Understanding of basic SOX/GAAP rules relative to order management/revenue recognition.