Senior Customer Service Representative 303737-773
QBE First - Chandler, AZ
This job is no longer active. View similar jobsJob Summary
- Company
- QBE First QBE First
- Location
- Chandler, AZ
- Job Type
- Regular
- Job Classification
- Full Time
- Experience
- Mid-Career (2 - 15 years)
- Education
- Less than High School
- Company Ref #
- 303737303737
- AJE Ref #
- 558017639
- [+] More
Job Description
Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Calls are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the Loss Drafts organization, products and/or services. Possesses high level of technical skills. May require advanced problem solving skills and experience on help desk handling and defusing escalated calls. Typically requires 2+ years of customer service experience.
Required Skills
- Strong oral communication skills
- Strong Computer Knowledge and navigation
- 2+ year Call Center Experience
Experience Required
- Ability to multi-task and to work independently or as part of a team
- Ability to handle escalated calls
At QBE FIRST, our employees are our greatest asset.
QBE FIRST is an equal opportunity employer. It is the policy of QBE FIRST that all employees and applicants for employment will be treated in all respects on the basis of their merit and qualifications and without regard to their race, color, national origin, age, disability, sexual orientation, religion, gender, military status, marital status or ancestry.
