Senior Director - Administrator, Ambulatory Surgery Center (Hospital for Special Surgery) 9/5/2016
Hospital for Special Surgery
New York, NY
JOB DESCRIPTIONAPPLY AMBULATORY SURGERY CENTER (ASC): Located at 65th Street and Second Avenue, New York City
Ambulatory Surgery is a critical, dynamic, and growing area within Hospital for Special Surgery. Currently under construction and scheduled to open in May of 2017 is a state-of-the art, single-specialty, orthopedic ASC, with four ORs and capability to expand to six ORs, when needed.
The ASC is the first joint venture between HSS and its surgeons. HSS will own 51% of the center and 20 surgeons will own the other49%. The center will be governed by a seven-member Board, consisting of four hospital members and three surgeons. The hospital members include: the President & CEO, EVP & COO, EVP & CFO, and EVP troubleshooting issues; ensuring compliance with accreditation and regulatory standards; managing quality assurance/quality improvement/change management initiatives; ensuring that all safety and risk management requirements are met; supervision of a professional staff of around 35 professionals, including nurses, technicians, and administrators; budgeting, billing, and accounting; policy management; and leadership in helping to align and implement the vision of the center with that of Hospital for Special Surgery.
The SD-A will develop and maintain collaborative working relationships with the entire medical staff at the center and be a role model and effective liaison for the ASC with the hospital's medical and executive leadership. He/she will work closely with the VP and AVP of Perioperative Services for HSS.
The position has a matrixed reporting relationship to both the ASC Board and the EVP provide counsel on nursing care and professional nursing practices.
* Collaborate with medical and executive leadership within the center and the hospital to improve performance.
* Ensure the effective delivery of skilled, efficient, and compassionate patient care by managing the clinical services of the center, including: efficient and effective OR scheduling, patient assessments, implementation of physicians' orders, treatment plans, and medical procedures; administration and record keeping of medication; compliance with infection-control standards; monitoring and evaluating patient-care processes/outcomes for the patient-care units.
* Demonstrate clinical competency in all operations of the ASC.
* Role-model nursing practices consistent with the mission, vision, and values of the center and larger institution.
PERFORMANCE IMPROVEMENT/QUALITY MANAGEMENT:
* Establish and maintain the highest level of service to patients, family members, physicians, and visitors.
* Create an environment of patient care that is patient centered, safe, effective, and equitable.
* Contribute to best possible outcomes for patients by implementing best-practice standards and improving processes and systems to achieve high performance and patient safety.
* Assume responsibility for accessing and utilizing appropriate data in order to monitor the ASC's operations; work diligently to achieve patient- and staff-satisfaction targets and overall performance targets for the center.
* Promote cost-effective operations through financial analyses. Report findings and make appropriate recommendations to the Board.
* Implement a continuous-improvement mind-set by regularly reviewing and evaluating care, documentation, financial records, and service provided through a "hands-on and roll-up-your-sleeves approach" to managing, coupled with excellent communication practices.
HUMAN RESOURCES/PROFESSIONAL DEVELOPMENT:
* Identify and recruit outstanding staff; provide guidance, encouragement, and direction to staff, using sound performance management system practices, to include:
orientation and training; regular feedback, coaching and mentoring; employee performance appraisals; and disciplinary action, when necessary.
* Manage ASC employees consistent with city, state and federal labor laws, nursing and hospital philosophy, policies, and goals.
* Promote and facilitate professional development of administrative, nursing, and technical staff through implementation of specific competencies; provide learning opportunities to enhance capabilities and growth.
* Communicate in a clear and effective manner to enhance the center's effectiveness, mitigate conflicts, and engage employees and hospital colleagues in the center's services.
* Plan, forecast, and manage the ASC budget.
* Perform variance analyses, as required, by interpreting financial performance and identifying key performance drivers.
* Identify the ASC's capital-budget needs in collaboration with surgeons, Nursing, and others whose input is required. Make appropriate recommendations to the Board.
* Audit Accounts Receivable and Accounts Payable to ensure timely collections and payments. Develop good communication channels with third-party payers.
* Coordinate all purchasing of equipment/supplies in order to provide optimum care within budget allowances.
EDUCATION AND CERTIFICATIONS:
* A BACHELOR OF NURSING DEGREE FROM AN ACCREDITED COLLEGE OR UNIVERSITY IS REQUIRED. A master's degree in nursing, healthcare administration, MBA, or other related fields is preferred.
* CURRENT NYS REGISTERED NURSE (RN) LICENSE AND CPR CERTIFICATION ARE REQUIRED. Additional certifications (CNOR, ANCC, and CASC) are highly desirable.
EXPERIENCE AND COMPETENCIES:
* A PROFESSIONAL WITH SIGNIFICANT MANAGEMENT EXPERIENCE (5-PLUS YEARS) IN HOSPITALS IS REQUIRED. MINIMUM OF FIVE YEARS OF AMBULATORY SURGERY/PERIOPERATIVE EXPERIENCE IS REQUIRED. General experience in academic, multi-specialty institutions, with some knowledge of orthopedics, is highly desirable.
* EXPERIENCE INTERFACING WITH MEDICAL AND EXECUTIVE LEADERSHIP IN A HOSPITAL AND/OR AMBULATORY SETTING IS REQUIRED. Must be adept at working through issues with surgeons, anesthesiologists, and other OR/hospital staff.
* KNOWLEDGE AND EXPERTISE IN ALL AREAS OF AMBULATORY-SURGERY OPERATIONS (PRE-OP, PACU, OR, AND ADMINISTRATION) IS REQUIRED.
* Experience implementing and managing the business plans for a large clinical group, department or center.
* Knowledge of change management, "lean" process, and quality-improvement principles; ability to initiate and implement change conducive to the improvement of the quality and safety of patient-care delivery.
* Experience resolving issues through innovative problem solving and solution development. Possesses a continuous-improvement mind-set.
* Excellent leadership skills and experience managing a large department/center through well-established performance management skills. Proven success in developing a high-performance work environment and culture with a highly diverse workforce.
* Well organized and disciplined, with the ability to manage multiple priorities and projects. Good at priority setting and dealing with competing demands; able to adjust allocation of resources, as required.
* Technology savvy; ability to use new technology to communicate, manage knowledge, mitigate error, and support decision making in patient care and operations.
* Knowledge of laws, rules and regulations; standards and guidelines of certifying and accrediting bodies; standards, protocols, and procedures governing the provision of nursing and ambulatory care.
* Knowledge of principles and practices of administration, fiscal, and personnel management essential to the success of a large department, unit, or center.
* Knowledge of practices and current trends in health care and ambulatory/perioperative services.
* Excellent communication skills; good listening capability; skilled at building common ground and consensus with a variety of people. Calm under pressure.
* Exceptional interpersonal skills; highly collaborative; empathetic approach to staff; success at cultivating strong relationships and creating partnerships.
* Unquestionable personal integrity. Exudes credibility and