Senior Director, Technology Solutions

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POST DATE 9/1/2016
END DATE 12/19/2016

Major Financial Firm New York, NY

Major Financial Firm
Job Classification
Full Time
Company Ref #
AJE Ref #
New York, NY
Job Type


The Senior Director, Technology Solutions has responsibility for specification, ongoing development and maintenance of custom technology products used internally by the firm as well as client and program-specific solutions that extend and enhance relationships with its partners.
Candidates who possess a passion for problem solving, and an entrepreneurial spirit, along with a proven track record developing and managing technology solutions to meet client, program, and regulatory requirements are encouraged to apply.

-Assist in assessing existing tools, COTS solutions, SAAS, and custom development options to improve internal processes, support existing clients, and capitalize on new business opportunities
-Work with clients and internal stakeholders across the organization to document processes, identify opportunities for enhanced systems support, and develop detailed solution requirements and use cases
-Manage development priorities and assist with developing interim solutions and workflows to address both short and long term business needs
-Drive product development, execution and deployment
-Manage system testing and release schedules, including updates to internal and user-facing documentation
-Ensure compliance with applicable regulatory requirements
-Manage and develop internal technical resources
-Contract and manage third-party technical resources to enhance capacity and deliver cost-effective solutions
-Monitor and enhance performance of internal and customer-facing systems based on utilization and projections
-Manage required system redundancy, data security, disaster recovery capacity and related testing
-Serve as a subject matter expert on current products and development process in presentations and proposals to prospective clients
-Provide product training and overviews to the staff

-8+ years experience managing all aspects of software development life cycle
-Prior, related roles in healthcare or social services preferred
-Experience with NYS Medicaid Health Homes preferred

-Degree in computer science, engineering or related discipline
-Advanced degree (MBA) preferred

Technical Experience:
-Lean/Agile approach to software development and product management
-UI/UX design, including some experience in financial reporting design/delivery
-EDI transactions, preferably related to medical billing
-Specifying, contracting and managing hosting for web applications
-Developing and deploying training for non-technical users
-Management of tiered help desk for end user support