A Senior Event Manager with Hilton Cleveland is responsible for executing written sales agreements for large-scale and complex full-service meetings, conventions and events and the successful execution of such events in the hotel's continuing effort to deliver outstanding guest service and financial profitability. We would like to introduce you to Hilton's newest gem in the upper Midwest. The Hilton Cleveland Downtown Hotel features 600 well-appointed guestrooms (including 37 suites), and over 55K square feet of meeting space. What will it be like to work for this Hilton Worldwide Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all. Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com. If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. What will I be doing? As a Senior Event Manager, you would be responsible for executing written sales agreements for large-scale and complex full-service meetings, conventions and events and the successful execution of such events in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Execute written sales agreements for large-scale and complex full-service meetings, conventions and events with more than 300 cumulative room nights * Negotiate terms and pricing of vendor partner agreements and service agreements with companies and organizations affiliated with group business * Maintain relationships among the customers, their representatives and the hotel to ensure full participation in servicing accounts * Initiate verbal and written communication with customers and hotel departments outlining details and specifics of the event including, but not limited to, payment structure, room block management, food and beverage, public room rental, exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process * Partner with operations departments * Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations and delivering recognition and reward * Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly * Recruit, interview and train team members Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.