Senior HR Systems Analyst - Varicent System 8/26/2016

Robert Half International San Ramon, CA

Company
Robert Half International
Job Classification
Full Time
Company Ref #
29269318
AJE Ref #
575989040
Location
San Ramon, CA
Job Type
Regular

JOB DESCRIPTION

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Robert Half is seeking a SR. HR SYSTEMS ANALYST - VARICENT with experience in sales compensation systems to join our growing HR System team. You will be a member of a dynamic team that is responsible for the analysis, design, development, reporting, and support of the IBM ICM (formerly Varicent) system. The position title assigned to this job will be based on the level of experience with the successful candidate chosen for the position.

KEY RESPONSIBILITIES INCLUDE:

BUSINESS SYSTEMS ANALYSIS

* Review, analyze, and refine business requirements, formulating system solutions in line with overall business strategies.
* Consult with stakeholders to obtain input for business requirements and system solutions.
* Analyze impact of system changes to business processes and downstream systems.
* Work directly with vendors and business users to review solutions to address business requirements, conduct detailed analysis, and deliver recommendations to management. Make recommendations in line with resource, cost, and schedule criteria.

* Understand system functionality and identify opportunities for improvement to business and system processes.

SYSTEM DEVELOPMENT AND DEPLOYMENT

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Work with vendor and business users to build system configuration for enhancements, upgrades, new functionality, etc.
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Support all phases of Incentive Compensation system initiatives -- plan, design, build, test, and deploy.
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Conduct the planning and execution of all phases of testing, which includes coordinating global testing resources across multiple business units and time zones.
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Perform intake of issues and coordinate with the team on issue resolution process.
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Work with Vendor, IT, and business users to ensure successful deployment of system changes.
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Develop user procedures, guidelines, and documentation. Train users on new processes and functionality.

PRODUCTION SUPPORT/SYSTEM ADMINISTRATION

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Log, document, and track support issues. Provide status updates to customer, as needed.
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Analyze, diagnose, and determine an action plan to resolve issues.
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Work with vendor and/or IT to implement system fixes and/or configuration changes.
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Review and maintain all system documentation, as needed.
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Perform system administration tasks to ensure user, system, and program information is accurate. This includes table maintenance, data imports/exports, system configuration updates, security administration, etc.

REPORTING AND ANALYTICS

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Create ad hoc requests in support of system functionality and workforce analytics.
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Gather reportingrequirements and create/test queries to extract data. Analyze data results to ensure reportingrequirements are met.

CUSTOMER SUCCESS

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Ensure a high level of customer service to all users.
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Contribute to the team's knowledge base of processes, templates, and documentation.
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Support teamwork and solicit input from users on processes, procedures, and technology

REQUIREMENTS

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Bachelor's Degree in Business, HR, MIS or related area.
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4+ years experience in HR Systems and Incentive Compensation plans and systems. Experience with IBM ICM (formerly Varicent) or Xactly systems a definite plus.
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3+ years experience in HR System application support for business analysis, design, configuration, testing, and deployment. Experience with SaaS solutions (e.g. IBM ICM Cloud solution) a plus.
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2+ years experience with HR System reporting tools.
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Solid experience in MS Office applications: Excel, Word, PowerPoint, Outlook.
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Ability to manage a variety of projects from start to finish, and to effectively handle short notice assignments
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Flexible and proactive problem solver adept at achieving results in a team-oriented, collaborative environment, but also able to function effectively working independently.
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Ability to communicate effectively with all levels of the organization, utilizing strong verbal, written, and interpersonal skills.
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Ability to manage multiple, competing priorities and thrive in a fast-paced, demanding environment across multiple time zones.