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Senior PC Technician (New York NY US)

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POST DATE 9/1/2016
END DATE 10/31/2016

Information Builders New York City, NY

New York City, NY
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


We are looking for driven and dynamic professionals like you to grow with us and shape our future.

Information Builders helps organizations transform data into business value. Our software solutions for business intelligence and analytics, integration, and data integrity empower people to make smarter decisions, strengthen customer relationships, and drive growth. Our dedication to customer success is unmatched in the industry. Thats why thousands of leading organizations rely on Information Builders to be their trusted partner. Founded in 1975, Information Builders is headquartered in New York City, with offices around the world, and remains one of the largest independent, privately held companies in the industry.

In addition to our industry-leading software solutions and outstanding customer service, our people are the heart and soul of our success. Passionate, dedicated, and driven, Information Builders employees are some of the most talented and creative professionals in the industry.

If you are looking for a fresh career opportunity where you can really make a difference every day, wed love to hear from you!

Job duties:
Offering technical support via phone or email or onsite
Creating and responding to trouble tickets delivered via phone or email
Installing, configuring or upgrading PC hardware and software
Maintaining or repairing equipment
Troubleshooting a variety of computer issues
Setting up computer security measures
Configuring computer networks
Creating and Deleting Accounts and other resources
Re-locating and re-installing equipment including peripherals and network connectivity
Evaluating and making recommendations regarding hardware configurations and software solutions

A minimum of 7 years of experience in PC services and/or Help Desk support
Excellent hardware and software diagnosis and troubleshooting skills
Excellent verbal and written communication skills
Detailed knowledge of device driver installation, network configuration (TCP/IP, wireless), email and VPN configuration on mobile devices, and PC component installation and testing
Proficient in solving hardware and software compatibility issues as well as testing functionality and performance of each device
Strong background in MS Windows Operating Systems (7, 8.1, 10)

Strong background in MS Office Product Suite (Outlook, Word, Excel, PowerPoint 2007, 2010, 2013)
Experienced in Anti-Virus software, IP networking, VPN, Active Directory and MS Exchange User Administration
Familiarity with Dell Products a plus
Ability to work independently as well as in teams

What Its Like to Work With Us

Organized, effective agile technician team
Friendly, fun, motivated and interested group of technical talent
Established private, stable software company with 40-year history
Paid vacations
Education incentives program


Additional Benefits

Our corporate headquarters is directly on top of Penn Station in New York City... the easiest commute possible!