Senior Program Manager
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POST DATE 9/3/2016
END DATE 10/27/2016
San Jose, CA
JOB DESCRIPTIONJOB SUMMARY
Benchmark is a world-leading, top-10 EMS provider of integrated electronic manufacturing services with total revenues exceeding $2.5B and with employees in 7 countries on 3 continents offering everything from product development to regional PCB build including system level assembly in the United States, Mexico, South America, Europe and Asia. We provide service to original equipment manufacturers (OEMs) of computers and related products for business enterprises, medical devices, industrial control equipment (which includes equipment for the aerospace and defense industry), testing and instrumentation products, and telecommunication equipment, including Benchmark offers customers comprehensive and integrated design and manufacturing services from initial product design to volume production including direct order fulfillment and post-deployment services.
ESSENTIAL FUNCTIONS AND COMPETENCIES
QUALIFICATIONS / EDUCATION / EXPERIENCE
* Assist in managing and leading customer team activities as primary day-to-day customer contact * Coordinate and maximize the use of company functions in support of customer requirements * Support new product introduction activity including cost, pricing and prototype activity * Work with customer(s), materials, and operations to manage build and delivery schedule * Provide customer forecast information to master scheduling and to management for revenue and manpower planning * Support quality, test, Engineering Change Order (ECO), materials and depot activity * Recover costs for ECO activity, Non-Recurring Expenses (NRE) and miscellaneous * Resolve excess/obsolete inventory issues * Assist in resolving Accounts Receivable (A/R) issues as required * Assist in preparation to negotiate, manage and update contracts * Communicate effectively with customer(s) and within factory * Lead, or assist in leading, business review meetings with BEI and customer * Seek additional sales opportunities within customer(s) * Plan and determine most efficient and effective method of achieving program objectives with the framework of technical capabilities, company policies and procedures, and contractual requirements * Coordinate proposal preparation, statements of work and specifications, estimation of product or service costs and the negotiation of contract prices, financial terms and program requirements; Coordinate the subsequent administration of contracts, establishment of cost controls and the monitoring, reporting and justifying of costs * Investigate technical, scheduling, financial, quality and other critical functions which deviate from established requirements; determine cause, and when possible, take corrective action * Notify management of critical problems encountered, action taken, and anticipated effect on project objectives; Propose changes in contractual requirements when such changes appear desirable * Provide for effective coordination of all project activities, with appropriate support functions throughout the Company, to assure optimum utilization of manpower and cooperation in the attainment of project objectives * Implement and provide cost impact for all program to engineering changes; Submit ECO claims (material, equipment and labor) to customer; Establish cost recovery dates * Provide delivery commitment and/or material cost impacts to customers; Report on this regularly * Approve and impact customer for standard material purchases to include expedited freight; establish cost recovery dates; Report on this regularly * May chair material review board (MRB) meetings for material found to be out of specification * May ensure that Benchmark s bill of material (BOM) and approved vendor listing (AVL) matches the customer s; May report on this regularly * Work with customer team and customer AR representatives to manage program accounts receivable to goal * Ensure customer purchase orders meet contract terms and conditions; ensure Benchmark follows the contractual terms and conditions * Establish program sales forecast; Report forecasted sales versus actual sales regularly * Directly supervise Program Managers (as assigned), Project Specialists (as assigned), Program Administrators (as assigned), and Sustaining Product Support Engineers (as assigned) and is responsible for their performance reviews and development * Indirectly supervise Account Managers (as assigned) * Establish measurable tasks/responsibilities for Program Administrators * May handle material sales to customer directed purchasers * Manage new product introduction programs and coordinate or develop applicable proposals and quoting activities * Develop an understanding of DFx philosophy and promote it with customers and within the customer team * Manage customer product returns within the customer team, including customer expectations, pricing, corrective actions, and resource planning as applicable; May coordinate and process customer returns (ARMS) * Monitor and manage excess and slow moving inventories * Prepare and present quarterly program review presentations which address performance metrics * Develop cost recovery strategies according to program performance and implement cost reduction plans * May be involved in global activities * All employees are responsible for the Quality of their work to ensure BEI meets, or exceeds Customer Satisfaction.
* Effective organization and prioritization skills * Ability to work collaboratively with suppliers or customer with direction and oversight * Effective interpersonal skills * Ability to take on project leadership/ownership * Proven ability to complete projects in a timely manner * Ability to support a 24/7 global business operation as required * Demonstrate discretion, confidentiality, independent judgment and professionalism when representing the company * Excellent written and verbal communication, as well as presentation skills * Ability to work well individually or in teams * Understanding of and ability to use continuous improvement tools * Available for travel up to 10% of the time, including day, overnight and internationally, as required * Participate in a continuous improvement activity with complete documentation, including a follow up review with the team in a presentation format * See job analysis forms for specific physical stressors of the job * 8+ years of program management experience * 5+ years in a leadership role * Experience with most complex, larger customer accounts
* 4 year degree preferred or equivalent combination of education and experience as approved by executive management
Equal Opportunity Employer
It is the policy of Benchmark Electronics, Inc. to base all employment-related decisions on principles of equal employment opportunity.
It is Our Policy to
Recruit, hire, promote, assign, compensate and train highly qualified persons without regard to race, color, religion, gender, national origin, ancestry, age, physical or mental disability, citizenship status, or any other basis protected by applicable law
Administer all personnel actions such as compensation, benefits, transfers, layoffs, discipline, termination, Company-sponsored training, education, and social and recreational programs without regard to race, color, religion, gender, national origin, ancestry, age, physical or mental disability, citizenship status, or any other basis protected by applicable law
Provide reasonable accommodation where necessary and feasible, and otherwise treat equally, qualified individuals with disabilities
Provide a workplace free of prohibited harassment, including sexual harassment