Senior Salesforce Analyst
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In this role, the selected candidate will demonstrate Salesforce capabilities to solve business problems by implementing Proof of Concept pilots and producing the supporting documentation. The Senior Salesforce Analyst will play a key, highly visible, internal customer facing role on Salesforce.com projects which involves analyzing, building, integrating, testing and deploying Salesforce.com solutions. This role collaborates with functional leaders from various teams to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, high-growth environment. This position is critical to understand key metrics of the business and allow the organization to continue to grow at a rapid pace.What You ll DoCandidate will assist with the setup, configuration, and management of Carbon Black s Salesforce.com instance to support business needs and growth specifically related to the Sales organization. The Senior Salesforce Analyst will stay up to date on all releases from Salesforce and improve business processes by using the latest technology.Engage with business stakeholders to gather & analyze requirements and map them to solutions that leverage Salesforce functionalityDemonstrate Salesforce capabilities to solve business problems by implementing Proof of Concept pilots and producing the supporting documentationAnalyze business and technical processes to define and develop new and improved business solutions via technologyConfigure Salesforce.com custom objects, custom fields, workflows, installed packages, etc.Support Salesforce integrations with other applications including but not limited to SteelBrick, NetSuite, Open Air, and ImpartnerUtilize ETL tools including Apex Data Loader and DemandToolsEvaluate new Salesforce releases and applications, participate in plans for their implementation, and remain current with Salesforce administration best practices.Manage relationships with stakeholders to achieve project goalsMaintain collaborative relationships with external vendors to achieve project goals, where necessaryParticipate in the evolution of team best practices, standards and policiesWhat You ll BringThe Senior Salesforce Analyst must be comfortable working in a fluid,high-growth environment with a constantly evolving vision to keep pace with a fast-moving industry. A strong desire for success, a positive demeanor and an ability to communicate and build partnerships with cross-functional groups throughout Carbon Black are essential to this job. Bachelor s Degree in Business/Information Technology, or similar field5+ years Salesforce administrator or related experienceADM201 certifiedClear understanding of Salesforce.com Sales Cloud key concepts, including:Campaign ManagementLead ManagementOpportunity ManagementTerritory ManagementCollaborative ForecastingContracting & eSignatureMindset to design for processes that are repeatable and thus result in solutions that are scalable.Strong written and verbal communication skillsProject Management/Business Analysis experienceExcellent project planning and organizational skillsAbility to manage multiple cross-functional project simultaneouslyExperience with creating custom objects, custom fields, Salesforce workflows, data validations, email templatesExperience with ETL tools such as Apex Data Loader, CRM Fusion/DemandToolsExperience with managing and maintaining sandboxes, including deploying change setsAbility to learn and adopt new technologies as well staying current on existing ones, pursuing experience and certifications in leading edge or primary technology areasStrong team playerWho We AreCarbon Black has designed the most complete next-gen endpoint security platform, enabling organizations to stop the most attacks, see every threat, close security gaps, and evolve their defenses. The Cb Endpoint Security Platform helps organizations of all sizes replace legacy antivirus technology, lock down systems, and arm incident response teams with advanced tools to proactively hunt down threats. Today, Carbon Black has approximately 2,000 worldwide customers, including 25 of the Fortune 100 and more than 600 employees. Carbon Black was voted Best Endpoint Protection by security professionals in the SANS Institute s Best of 2015 Awards.Carbon Black is an Equal Opportunity Employer.