Senior Specialist, Hilton HHonors Customer Acquisition

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POST DATE 9/19/2016
END DATE 10/19/2016

Hilton Hotels and Resorts Mclean, VA

Company
Hilton Hotels and Resorts
Job Classification
Full Time
Company Ref #
hc.67BC56B9377CC469
AJE Ref #
576215980
Location
Mclean, VA
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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The Senior Specialist/Analyst of Hilton HHonors Customer Acquisition will support all aspects of Hilton HHonors member acquisition. The 54-million-member strong Hilton HHonors program is key component of the company's focus on forming direct, one-to-one relationships with travelers. HHonors enables personalized access to the best Hilton has to offer and provides rewards that empowers guests with unprecedented choice and control. What will it be like to work for this Hilton Worldwide Brand? Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its thirteen global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors(R). If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member. What will I be doing? The Senior Specialist/Analyst of Hilton HHonors Customer Acquisition will be responsible for helping grow the global membership of the Hilton HHonors program. The Team Member should be able to think out-of-the-box and be willing to take calculated risks to drive innovation. The Senior Analyst of Hilton HHonors Enrollments will also support the Senior Manager of Enrollments by collaborating with regional and global marketing teams and channel owners to set ongoing enrollment targets and lead initiatives to achieve those targets. The Team Member will develop customer, hotel, and/or partner-facing materials to articulate the relevant value proposition and support enrollments (on property incentive plans, etc.). Other key priorities are listed below: * Grow the global membership of the Hilton HHonors program * Be an out-of-the-box, innovative thinker comfortable taking calculated risk * Support the Senior Manager of Enrollments to partner with regional and global marketing teams and channel owners to set ongoing enrolment targets and lead initiatives to achieve those targets * Co-develop customer, hotel, and/or partner-facing materials to articulate the relevant value proposition and support enrolment (enrolment brochures) * Analyze the acquisition and enrolment programs goals by brand and regions * Suggest ways to optimize the enrolment process, with particular consideration by channels * Responsible for liaising with the partnership teams to determine opportunities for high-value, incremental acquisition * Support the design, budgeting and execution of targeted campaigns * Strong organizational and leadership skills * Detail-oriented, ability to think critically and analytically, and work independently * Strong quantitative and data analysis background * Excellent written communication and presentation skills, including PowerPoint * Attention to detail and commitment to excellence * Absolute discretion and confidentiality regarding sensitive information * Ability to take initiative to identify, prioritize and implement all elements required for the team to fulfill responsibilities in keeping with core strategic goals * Strong problem solving skills, including the ability to effectively address any issue in collaboration with others as appropriate Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.