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Senior Teller

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POST DATE 9/16/2016
END DATE 10/14/2016

First Niagara Cortland, NY

Company
First Niagara
Job Classification
Full Time
Company Ref #
5000136343106
AJE Ref #
576196847
Location
Cortland, NY
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

APPLY
Job Description

Required Skills:

* High School Diploma or GED required

* Two yearsexperience in a sales and/or service environment

* Two years cash handling experience

* Basic Math

* Communication

* Computer proficiency

* Customer service

* Listening

* Organizational

* Organizational skills

* Sales

---Overview:
The Assistant Teller Supervisor is expected to be a customer experience leader as well as the operational leader of the branch. This position requires the individual to adhere to and support First Niagara Bank's Statement of Values.

Key Responsibilities:

SALES EXPECTATIONS

* Lead and Manage the Team to Achieve branch referral goals, striving for platinum

* Identify and convert service to sales opportunities

* Engage in relationship building discussions to uncover and anticipate client needs

* Manage daily activities to exceed goals

SERVICE EXPECTATIONS

* Actively seek opportunities to provide an outstanding client experience to every client you serve, every time

* Get to know your clients to help them to achieve their financial dreams and anticipate their financial needs

* Assist in Coaching the Team to consistently create the FN customer experience

* Take the time to Reward and Recognize the Best in Class performances on my Team

PEOPLE EXPECTATIONS

* Assist in clearly defining the priorities of the day in a morning huddle & in updating the whiteboard with daily outcomes

* Treat internal partners as well as you would your best clients! Including expressing appreciation

* Be an effective team member by doing whatever needs to be done

ADMINISTRATIVE/OPERATIONAL EXPECTATIONS

* Assist in leading & managing teller team to achieve established operational, compliance & security standards

* Guide branch on how to be compliant in daily handlings &educate on operational changes as they occur

* Balance work daily

* Maintain operational proficiency in performing client transaction/service

* Must adhere to pertinent laws, regulations, First Niagara's Compliance Policy and external compliance requirements

EEO/AA Minority/Female/Disability/Veteran

One North Main Street, Cortland, New York 13045

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled