Senior UC Specialist

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POST DATE 9/8/2016
END DATE 10/8/2016

Cognizant San Jose, CA

Company
Cognizant
Job Classification
Full Time
Company Ref #
29679766
AJE Ref #
576121153
Location
San Jose, CA
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Bachelors Degree

JOB DESCRIPTION

In this role, the selected candidate must have a working experience supporting and migration of multivendor voice & Video Conference technologies and endpoints Should be able to follow the ITIL processes of Adaptive /Perfective /Preventive maintenance. Hello,Hope you are doing great ,Please do find the below Job Description and let me know your feedback.Job details:Job Title : Senior UC SpecialistLocation: Pleasanton, CAJob type: FulltimeSummary : Senior UC specialist with 8-10+ years of hands on experience on Polycom Video conferencing, Cisco Voice , Skype for business collaboration and video technology and SBCs . Should have working experience supporting and migration of multivendor voice & Video Conference technologies and endpoints Should be able to follow the ITIL processes of Adaptive /Perfective /Preventive maintenance . Must have experience supporting Voice and Video infrastructure of a large enterprise Should have good understanding on large transition/acquisition type of projects , reporting to Client on voice/video technology support and integration of other IT components and underlying infrastructure. Must have Bachelor of Science degree and certifications in Polycom, MCSE communications or Audio Codes SBCs associate etc. are preferred.Skillset Required: Extensive knowledge of Troubleshooting of call routing, delivery issues and experience with toll free carrier call delivery setup Experience in Solution design, Implementation, Migration and upgrades. Good verbal and written communication skills; influencing skills, demonstrated technical leadership skills. Hands on knowledge on Audio codes SBC integration with Hands on experience on Cisco CUCM, Connection , ER Polycom Video conferencing , and PRI SIP MGCP H323 , SIP audio codes troubleshooting, integration Cisco MCU MSE8000, Knowledge on managing and troubleshooting MSE Blades like 8710. Knowledge on PolycomTelepresence Conductor, TANDBERG Codian MSE Supervisor8050preferred. Telepresence Management Suite knowledge preferred on provisioning video endpoint and gateways , monitoring, call setup, tear down Knowledge on Ad-Hoc & Multi-Party conference setup . Management of user account of Jabber on Cisco TMS, Knowledge on UCS 220M Virtualizations. Industry standard Video codec - H.264,SIP URI, SIP domain concepts & Polycom and video endpoints Experience with Microsoft skype for business on premises solution and integration with Polycom Knowledge on 3rd party devices such as Crestron application for IOS, AV Closet Management, Room based White Glove Support services ( hands and feet ) - preferred Managing and monitoring the Video network for Quality of service issue s like link loss, jitter, blurry active conference, Network coordination/vendor escalation etc. Monitoring the network with 3rd party tools including solar winds management & reporting tools.. Ability to work independently.