Senior Unified Communication Engineer
This position is for an experienced senior engineer in the Microsoft Lync and Skype for Business technology space. This engineer with architect, implement and primarily support Unified Messaging and Lync/Skype conferencing solutions. This role will also support strategic initiatives that move services from on premise to Office 365.
Primary Responsibilities and Essential Functions:
Design, build and implementation of conferencing solutions. On Premises (Lync 2010) and Office 365 Multi-Tenant (Skype for Business).
Interact with the team and internal customers to ensure continuity and customer satisfaction of services
Actively participate in developing operational models, processes, and procedures.
Responsible for deliverables of technical projects relating to messaging systems, collaborating with enterprise solutions design to deliver build diagrams and run documentation for operations.
Work with service owners and business leaders to recommend solutions to address new business requirements
Provide operations and Tier III support for the following Microsoft Platform technologies:
* Skype for Business
* Lync 2010
* Exchange Unified Messaging
* Office 365 Technologies
Tier III support for client systems related to the technology
Generally 5-8 years of experience in related field (i.e. Microsoft Platform technologies in a large enterprise) OR 3-5 years of experience in a related field if candidate has an advanced degree
5+ years of experience with Lync/Skype for Business.
Success at migrating an enterprise environment to the latest version of Skype for Business to include cloud migrations such as Office 365 services
Experience with routing and switching protocols, TCP/IP, QoS, VLANs, DNS and WAN protocols related to voice technologies
Strong understanding of Windows Server 2012
Experience with using PowerShell
In-depth knowledge of network captures and network troubleshooting
Working knowledge of load balancing solutions
Strong diagnostic and problem solving skills
Ability to work on many tasks simultaneously
High level of initiative and critical thinking
Understand the integration of Lync/Skype systems within a Cisco IP telephony infrastructure such as CUCM and Cisco Telepresence.
Outstanding customer service, communication and presentation skills
Experience writing technical documentation for use in operations
Ability and willingness to work under a rotational escalation On-Call team
BS/BA degree in related discipline desired (computer science, engineering)
Microsoft Certified Solutions Expert (MCSE) certification, Cisco CCNA Voice or CCIE Voice and/or PBX vendor certifications are a BIG plus
Experience with Microsoft ADFS, DirSync, SCCM and SCOM.
VoIP/telephony experience with multiple solutions (ie. Cisco, Avaya/Nortel), working knowledge of PBX integration scenarios (ie. Skype Server deployed with the intent to handle voice communications; including the ability to make inbound and outbound PSTN voice calls via third party PBX, gateway or SIP Trunk
Expert knowledge of PowerShell to include parameterized scripting and toolmaking
Expert in designing actionable Key Process Indicators around Lync and Skype for Business
Working knowledge of MOF/ITIL best practices
Organization:Cox Communications, Inc.
Primary Location:US-GA-Atlanta-6305 Peachtree Dunwoody Rd
Job Level:Individual Contributor