Senior Unified Communication Engineer

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POST DATE 9/1/2016
END DATE 11/17/2016

Cox Corporate Services, Inc. Atlanta, GA

Atlanta, GA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree



This position is for an experienced senior engineer in the Microsoft Lync and Skype for Business technology space. This engineer with architect, implement and primarily support Unified Messaging and Lync/Skype conferencing solutions. This role will also support strategic initiatives that move services from on premise to Office 365.

Primary Responsibilities and Essential Functions:

Design, build and implementation of conferencing solutions. On Premises (Lync 2010) and Office 365 Multi-Tenant (Skype for Business).

Interact with the team and internal customers to ensure continuity and customer satisfaction of services

Actively participate in developing operational models, processes, and procedures.

Responsible for deliverables of technical projects relating to messaging systems, collaborating with enterprise solutions design to deliver build diagrams and run documentation for operations.

Work with service owners and business leaders to recommend solutions to address new business requirements

Provide operations and Tier III support for the following Microsoft Platform technologies:

* Skype for Business

* Lync 2010

* Exchange Unified Messaging

* Office 365 Technologies

Tier III support for client systems related to the technology



Generally 5-8 years of experience in related field (i.e. Microsoft Platform technologies in a large enterprise) OR 3-5 years of experience in a related field if candidate has an advanced degree

5+ years of experience with Lync/Skype for Business.

Success at migrating an enterprise environment to the latest version of Skype for Business to include cloud migrations such as Office 365 services

Experience with routing and switching protocols, TCP/IP, QoS, VLANs, DNS and WAN protocols related to voice technologies

Strong understanding of Windows Server 2012

Experience with using PowerShell

In-depth knowledge of network captures and network troubleshooting

Working knowledge of load balancing solutions

Strong diagnostic and problem solving skills

Ability to work on many tasks simultaneously

High level of initiative and critical thinking

Understand the integration of Lync/Skype systems within a Cisco IP telephony infrastructure such as CUCM and Cisco Telepresence.

Outstanding customer service, communication and presentation skills

Experience writing technical documentation for use in operations

Ability and willingness to work under a rotational escalation On-Call team


BS/BA degree in related discipline desired (computer science, engineering)

Microsoft Certified Solutions Expert (MCSE) certification, Cisco CCNA Voice or CCIE Voice and/or PBX vendor certifications are a BIG plus

Experience with Microsoft ADFS, DirSync, SCCM and SCOM.

VoIP/telephony experience with multiple solutions (ie. Cisco, Avaya/Nortel), working knowledge of PBX integration scenarios (ie. Skype Server deployed with the intent to handle voice communications; including the ability to make inbound and outbound PSTN voice calls via third party PBX, gateway or SIP Trunk

Expert knowledge of PowerShell to include parameterized scripting and toolmaking

Expert in designing actionable Key Process Indicators around Lync and Skype for Business

Working knowledge of MOF/ITIL best practices


Organization:Cox Communications, Inc.
Primary Location:US-GA-Atlanta-6305 Peachtree Dunwoody Rd

Employee Status:Regular
Job Level:Individual Contributor
Shift:Day Job-

Unposting Date:Ongoing


Cox Enterprises is a leading communications, media and automotive services company. With revenues of $18 billion and approximately 60,000 employees, the company's major operating subsidiaries include Cox Communications (cable television distribution, high-speed Internet access, telephone, home security and automation, commercial telecommunications and advertising solutions); Cox Automotive (automotive-related auctions, financial services, media and software solutions); and Cox Media Group (television and radio stations, digital media, newspapers and advertising sales rep firms).

The company's major national brands include Autotrader, Kelley Blue Book and Manheim. Through Cox Automotive, the company's international operations stretch across Asia, Australia, Europe and Latin America. To learn more about Cox's commitment to people, sustainability and our communities, please visit

Company Size:
5,001-10,000 Employees
Social Media:
6305 Peachtree Dunwoody Rd
Atlanta, GA 30328

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