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Senior Vendor Management Administrator -

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POST DATE 8/20/2016
END DATE 11/20/2016

AppleOne Jacksonville, FL

Company
AppleOne
Job Classification
Full Time
Company Ref #
22947772.1194
AJE Ref #
575940696
Location
Jacksonville, FL
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
' Manage a portfolio of contracted vendors, which may include oversight of more than one hundred firms
' Develop annual strategic plans and goals for vendor categories within managed portfolio
' Responsible for oversight of multiple firms for licensing, contracts, credentials, and performance management
' Facilitate monthly operational conference and web calls and quarterly performance reviews
' Analyze vendor performance to evaluate compliance with contractual obligations, quality assurance and service levels provided to this company. Responsible for performance management related communications and implementation of corrective actions, as necessary
' Serve as project lead in coordinating competitive solicitation projects for vendor categories within managed portfolio
' Serve as project lead coordinating program implementation and implementation of operational enhancements
' Collaborate on procurements until completion of contracting process
' Partner with internal departments to produce training materials and programs to facilitate the delivery of training both internal and external, as related to vendor responsibilities and expectations
' Manage communications involving support requests, program announcements, and operational questions from vendors.
' Conduct operational roundtables and performance reviews with vendors and this company?s staff to document and communicate opportunities for improvement to senior management team
' Use systems for reporting and monitoring performance measures and communicate trends, as well as, alerts to the company?s management and vendors
' Visit select vendors' corporate locations for relations, business development, and audit purposes
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REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
' Excellent negotiation skills that meet organizational needs
' Ability to solve complex problems through analytical approaches
' Ability to use web conferencing tools
' Proficiency in Microsoft Office Suite products, to include Access, Excel, PowerPoint, Word, Outlook and Visio
' Knowledge of principles, practices, and procedures for the unit
' Excellent oral and written communication skills
' Ability to make presentations to groups of 25 or more
' Relationship development skills in the area of vendor management, sales, or customer service

REQUIRED EDUCATION AND EXPERIENCE:
' Bachelor's degree OR four (4) years relevant experience OR a combination of college education and relevant experience equivalent to four (4) years of college
AND
' Five (5) or more years of vendor management experience. A Master's degree and three (3) years of vendor management experience may substitute for the five (5) or more years
AND
' Two (2) or more years of project management experience

PREFERRED QUALIFICATIONS:
' Seven (7) or more years of vendor management experience
' Four (4) or more years of project management experience
' Formal training in project management principles and practices
' Related professional work experience within the property and casualty insurance industry, information technology industry, and/or business unit specific experience
' For Insurance Operations roles, experience managing independent adjusting firms, appraisal firms, insurance restoration firms, or expert services
' For Information Technology roles, experience managing contracted firms, business process outsourcing service providers, software service providers, or information services firms. Understanding of the ITIL foundation principles and COBIT processes
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.