Senior Voice Engineer

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POST DATE 9/19/2016
END DATE 10/14/2016

CGI Tempe, AZ

Company
CGI
Job Classification
Full Time
Company Ref #
7940c8f0
AJE Ref #
576217137
Location
Tempe, AZ
Experience
Mid-Career (2 - 15 years)
Job Type
Regular

JOB DESCRIPTION

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Job Description:

Senior Voice Engineer Position Description This position is responsible for the continuous operation and performance of the enterprise voice and office LAN infrastructure, and provides technical expertise in the day-to-day engineering of the IP Telephony and IP Contact Center environments. The person in this position will need to be able to work directly with outside telephone service providers to troubleshoot outages both off-site and on-site and is responsible for the installation, troubleshooting, diagnosing, and repairing of all telephone equipment at all office locations. This individual will also analyze and resolve communications problems in a timely and accurate fashion, and provide documentation and end user training where required. Your future duties and responsibilities Responsible for the design, installation, modification, testing and troubleshooting of Cisco Unified Communications network. Performs timely engineering reviews and planning of maintenance and upgrades for existing IP telephony infrastructure (hardware and software). Monitors the performance of installed IPT infrastructure, and identifies any resulting impacts on other technologies. Assesses performance of installed technologies, analyzes data, identifying any unusual findings and escalates as appropriate. Create and document all actions, practices, procedures and processes Responsible for the design, installation, modification, testing and troubleshooting of CiscoProvides connectivity and network support to LAN/WAN communications. Required qualifications to be successful in this role Expert understanding of the following Cisco Unified Communication Products: Call Manager (versions 7.x - 10.x), Unity and Unity Connection, Cisco Emergency Reponder. Expert understanding of the following: Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, and Digit manipulation, Dial Plan design, forced ONNet and TEHO. Expertise with Voice Protocols and Media: H.323, H.248, SIP, MGCP, SCCP, RTP/RTCP, Voice Codec troubleshooting and design. Cisco expertise in network design, operational support, implementation, configuration of Routers, Switches, Wireless Controllers, access points and cabling in a large enterprise LAN/WAN/WLAN environment. Knowledge of Cisco Switches: Layer 2 & 3 Switching, 802.1q Trunking, Channeling, HSRP. Minimum 5 Years of Cisco Voice experienceDesired Knowledge, Skills, Abilities, and Competencies: Demonstrated ability to meet commitments in a large IT project environment Advanced analytical and problem solving abilities Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment Must be results-oriented and customer-focused Self-starter with ability to work on their own with ability to provide leadership and guidance when needed. Ability to prioritize and respond dynamically to a changing environment Experience with Avaya contact center environments a plusThe US GISOD Team is a leveraged organization and many of our members support multiple client projects. These client contracts may require background checks for all members working within the client environment. Additionally, some require screening above and beyond what is required as standard screening for CGI employment in the US; to include, but not limited to, additional criminal history, drug screening and credit reporting in accordance with the Fair Credit Reporting Act. These background checks are client specific and in most cases are not transferable from one client account to the next. In order to meet the requirements of a leveraged organization, members of the US GISOD team may be required to complete multiple background checks during their career at CGI to include obtaining security clearances. All new hires into the US GISOD team will be required to complete client background check requests within the timeframe stated in the client contract, as a condition of employment with CGI.*LI-LI1 At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information. Skills Telephony Reference 488417

Company Description:

At CGI, we are a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.