Server / Cashier at the Cafe & Ice Cream Parlor at The Phoenician - Part Time Company Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,300 properties in over 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis(R), The Luxury Collection(R), W(R), Westin(R), Le Méridien(R), Sheraton(R), Tribute Portfolio, Four Points(R) by Sheraton, Aloft(R), Element(R), along with an expanded partnership with Design Hotels. The Company also boasts one of the industrys leading loyalty programs, Starwood Preferred Guest (SPG(R)). Please visit www.starwoodhotels.com for more information. The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. Location The Phoenician, a AAA Five Diamond Award Winner, offers 643 rooms including The Canyon Suites, an exclusive all-suite boutique experience which has earned the coveted Five-Star rating from Forbes Travel Guide both are inspired by a rich history of gracious hospitality. This resort experience is part of The Luxury Collection, a group of unique hotels and resorts offering exceptional service to an elite clientele. All of these hotels are internationally recognized as being among the world's finest. The Phoenician's 250 acre inspiration is situated at the base of Camelback Mountain in Scottsdale, Arizona. Our exclusive property also offers most anything for our discerning clientele: 9 sparkling pools for every taste and preference; The Centre for Well-Being, one of the country's premier resort spas; over 160,000 square feet of exceptional banquet space, and 9 unique dining experiences, including J&G Steakhouse, The Thirsty Camel, the Lobby Tea Court, In-Room Dining, Café & Ice Cream Parlor, Relish Burger Bistro, Oasis Pool Bar & Grill, and Il Terrazzo, where Contemporary Italian and regional classics abound. Department Job Description Server / Cashier at the Café and Ice Cream Parlor Hourly Wage Plus Gratuities / Non-Exempt / Part Time The Phoenician, a Luxury Collection resort, offers our Full Time Ambassadors exceptional benefits! Come and join The Phoenician, one of the valley's most exquisite resorts. The Café and Ice Cream Parlor provides a charming setting for our guests to enjoy freshly baked pastries, cappuccino, homemade ice cream, specialty salads, and sandwiches. Our Server/Cashier plays an integral part in our visitors experience during breakfast, lunch, dinner - or any time of day that one is looking for the perfect remedy for hunger. Options abound in both food and beverage, and ones dining location either inside or outside, the meal is sure to be delightful! The selected individual will be responsible for all types of food and beverage service, maintenance of the café itself (including our amazing candy selections!), and guest check reconciliation. Ideal candidates will present previous Barista, Server and/or Cashier experience , ideally within a high volume environment. Exposure to an independent or chain restaurant, country club, or hotel outlet experience strongly preferred. Exceptional communication skills and the ability to effectively engage our guests a necessity. Flexibility of schedule including the ability to work days, evenings, weekends, and holidays required. If you have the hospitality attitude necessary to excel within a AAA Five Diamond resort, then let us get to know you today! Apply now while you're thinking about it - please follow the on-line application instructions for this opportunity at www.starwood.jobs. If you are currently a Starwood Hotels & Resorts Associate, and you want your journey to continue, then please visit your Human Resources Department to obtain the necessary transfer paperwork. Once completed, please apply through StarwoodOne. Requirements POSITION PURPOSE Serve food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner. ESSENTIAL FUNCTIONS AVERAGE ' OF TIME 60' Take orders for and serve all food and beverage requests, using suggestive selling techniques. Clear tables during service. Control guest checks and secure proper payment. 20' Ensure station and table set-ups are complete and perform various side duties as assigned by the Outlet Supervisor. 20' Maintain proper condition and cleanliness of dining areas and servicing equipment. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Additional duties as necessary and assigned. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Knowledge of the appropriate table settings and service ware. Ability to describe all menu items, prices and methods of preparation. And to use suggestive selling techniques to encourage the guests to choose items that are house specialties. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10&176;F) and kitchens (+110&176;F), possibly for one hour or more. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently. Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.