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POST DATE 9/12/2016
END DATE 10/11/2016

East Miami Hotel Miami, FL

Company
East Miami Hotel
Job Classification
Full Time
Company Ref #
hc.4B8D78FF119BD473
AJE Ref #
576148701
Location
Miami, FL
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Nature of the Job Basic Purpose & Objective of the Position * Perform all tasks related to food and beverage service in a courteous and efficient manner while maintaining a clean work area in accordance with company standards and procedures. Main Duties Customer Services * Delivers the brand promise and provides exceptional guest service at all times. * Provides excellent service to internal customers. * Handles all guest and employee complaints and inquiries in a courteous and efficient manner. Communicates immediately all guest and employee complaints to Restaurant Manager. * Maintains positive guest and colleague interactions with good working relationships. Financial * Ensures that all hotel, company and local rules, policies and regulations relating to money handling and licensing are adhered to. Operational * Become familiar with all menu items and general hotel information. * Take food and beverage orders from guests and ensure correct and prompt delivery of orders. * Observe guests to respond if additional service is required. * Use the automated point of service (POS) system to process orders. * Clear, clean, reset and maintain station during shift. * Follow all proper cash, credit card and room charge procedures. * Follow all proper check control procedures. * Perform other related duties as assigned. * Requires mobility and prolonged standing. Bending and reaching to a height of eight feet high. Transporting, pushing, pulling, and maneuvering items weighing up to forty pounds. Pushing and pulling chairs weighing up to ten pounds. Working at a height of four feet. Normal sense of smell, touch, and sound. Normal vision range. Eye/hand coordination and manual dexterity. Ability to distinguish letters, symbols, or colors. * Work may be performed in small area having a three-foot access. Use of chemicals and electrical equipment. Ability to tolerate varying conditions of noise level, temperature, illumination and air quality. People Development * Supports Swire Hotels' cultural and people development implementations and characteristics. Other Duties * Attends and contributes to all training sessions and meetings as required. * Exercises responsible behavior at all times and positively representing the hotel team and Swire Hotels. * Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organizations. * Reads the hotel's Employee Handbook and have an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety. * Ensures high standards of personal presentation and grooming. * Responds to changes within Guest Experience, as dictated by the industry, company and hotel. * Carries out any other reasonable duties and responsibilities as assigned. Skills, Qualifications and Experience Requirements * Knowledge of the basic functions of food & beverage operations. * Working knowledge of acceptable standards of sanitation and proper chemical usage. * Ability to perform basic math skills. * Ability to handle money and make correct change. * Ability to communicate effectively and establish and maintain effective working relationships with staff. * Ability to read, write, and understand English. * Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels, and other instructions. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled